Customer reviews from netgear.com
NETGEAR - AC2000 Dual-Band Wi-Fi Access Point - Black
Average customer rating
4.5
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
86
4 Stars
22
3 Stars
7
2 Stars
3
1 Star
3
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for NETGEAR - AC2000 Dual-Band Wi-Fi Access Point - Black
Customer Rating
5
Works like a charm
on April 21, 2020
Posted by: Jeremy
I was a little surprized its actually a router that you can put in access point mode.
Written by a customer while visiting netgear.com
Customer Rating
3
Unhandy login procedure - Actually a router
on April 25, 2020
Posted by: Ernst
Gender:Male
Length of ownership:1 week
About login / administration of the product: unlike other Netgear products, with this one you first have to create a local account / password ( even with two 'security questions' to keep you busy, I suppose) but that so-called local account can only be used when the product is NOT connected to the internet. To login / administer once the router / access point is connected to the internet Netgear forces you to create a SECOND login, using an email address and password. This is:
a. extra work
b. extra password to remember
c. hassle when setting the unit up for a customer, like I was
a. extra work
b. extra password to remember
c. hassle when setting the unit up for a customer, like I was
Trick here is to pull out the upstream cable to the internet and fiddling a bit with restarting the device. But WHY ON EARTH does Netgear make this so difficult.
Next surprise: though advertised as access-point it is actually a router that you can switch over to access-point mode. I did not measure what that does for the through-put from the connection from the WAN port used for upstream communication, but it is an extra layer of complication in the data path that I do not expect or want when shopping for an access point.
My judgement: overcomplicated setup and somewhat misleading product advertisement.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 27, 2020
Hi Ernest,
If you need assistance with your product, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
If you need assistance with your product, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Good but....
on April 30, 2020
Posted by: Ken S
Having been using it for the last week I find it a good product. It is faster than my previous WAP. It is only being used as a WAP and not a router. The only thing that I have an issue with is having to login to netgear to access the WAP setting. I see this as bad security. This does not let me know where the settings are actually store. If they are only on the WAP fine. If they are also stored in the cloud then this would be considered a security violation. Also does Netgear personnel have access to the settings?
Response from netgear.comBy NETGEAR Team, April 30, 2020
Hello Ken,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
AC2000 Review
on May 28, 2020
Posted by: JohnC
Excellent speed. It was very difficult to change the device name and password with Comcast as an ISP.
Written by a customer while visiting netgear.com
Customer Rating
1
Unable to access the configuration settings
on December 15, 2021
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
Arrived yesterday and connected it up per the guide, but have been unable to access the device to change the configuration setting using any of the local/portal methods suggested. I can't change it from a router to Access Mode, or do anything with SSID's.
I've tried rebooting it, factory resetting it. nothing
Very unimpressed
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
Not a standalone router
on September 14, 2019
Posted by: db
This router can not be setup initially nor subsequently without making the change on the Netgear website. No internet means no setup. Set password means provide it to Netgear.
Written by a customer while visiting netgear.com
Customer Rating
1
Big Brother Wanna Be
on December 25, 2019
Posted by: B Ware
Horrible login can only use the MyNetgear SSO. Absolutely NOT usable for business and as a result we have started migrating all our networking equipment to another brand. Avoid all Netgear products until they allow a local login.
Written by a customer while visiting netgear.com
Customer Rating
5
Very good router, easy to setup
on February 10, 2020
Posted by: IT
Very good router. Was able to setup as a wireless bridge, working without any issues.
Written by a customer while visiting netgear.com