Customer reviews from vizio.com
VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.7
(39,939 Reviews)
Rating breakdown 39,939 reviews
5 Stars
30,968
4 Stars
6,432
3 Stars
1,167
2 Stars
537
1 Star
835
95%of customers recommend this product.
(
36,898 out of
38,995)
Customer Reviews for VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
4
Great picture quality but software needs work
on September 1, 2022
Posted by: yeats_bopper
from Texas
[This review was collected as part of a promotion.] I’ve had this tv for about 2 years and I love the picture quality for the price. I’m not in love with the software though. I consistently have to reboot to get it to work properly and the chrome cast generally doesn’t work very well. Also the included apps are pretty expansive but you can’t add or remove them which is kind of annoying.
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
5
Great features easy to use
on September 1, 2022
Posted by: Hoss 1
from WV
[This review was collected as part of a promotion.] Picture quality is great and this TV is easy to use and to sync with other apparatus
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
3
For the first year it was great...
on September 2, 2022
Posted by: Sabriel
from Aurora, Co
[This review was collected as part of a promotion.] For the first year the TV worked great. I had absolutely no issues. However, pretty much as soon as the warranty expired, the TV started acting wonky. It's at the point that it has to be unplugged and plugged back in every few days or else it stops working right. It just stays on a blank screen without bringing up the home screen. Even when you change it from energy saving to hard restart, it still has this issue. I had a different Vizio TV previously this that never had these issues, even after 3 years.
Pros: When it worked right, the aps loaded immediately. The screen stays clear and has a good resolution. I had no issues with internet connect, both hardline and wifi were good. The menu is fairly easy to work with. Everything is setup so that you can easily access whatever you need to in the menu.
Cons: (Besides previously mentioned)
The main cons are the app limitations. First, there is no way to download apps, update them, or clear their cache. You just have to wait for Vizio to add any new apps in a future update for the TV. It took almost a year after HBOMax came out for the app to even be added.
The set up to arrange the apps in the list are also a problem. You can't remove any apps from the app row. You're stuck with ALL of them. When trying to arrange them, the TV has issues with freezing up because there too many items in the list to move them around without the TV struggling with its lack of memory. This means that in order to adjust what apps appear first in the lineup, you end up spending 30-45 minutes just trying to get everything set up the way you want to. There are about 50 apps that I've never even opened in this menu, but I have to deal with the lag issues because they can't be removed.
When you start having memory issues with aps, it's hard to get around them. If there was a way to uninstall and install them so that you could clear the cache, the majority of these problems would probably go away.
The last is the connection issues with Alexa. Ironically enough, I've found that it has everything to do with Vizio side. Every week or so, the TV loses connection with Alexa, and it's always on the TV side. Either the TV suddenly forgets it has a connection, or the website drops the TV from being registered from my account.
The main cons are the app limitations. First, there is no way to download apps, update them, or clear their cache. You just have to wait for Vizio to add any new apps in a future update for the TV. It took almost a year after HBOMax came out for the app to even be added.
The set up to arrange the apps in the list are also a problem. You can't remove any apps from the app row. You're stuck with ALL of them. When trying to arrange them, the TV has issues with freezing up because there too many items in the list to move them around without the TV struggling with its lack of memory. This means that in order to adjust what apps appear first in the lineup, you end up spending 30-45 minutes just trying to get everything set up the way you want to. There are about 50 apps that I've never even opened in this menu, but I have to deal with the lag issues because they can't be removed.
When you start having memory issues with aps, it's hard to get around them. If there was a way to uninstall and install them so that you could clear the cache, the majority of these problems would probably go away.
The last is the connection issues with Alexa. Ironically enough, I've found that it has everything to do with Vizio side. Every week or so, the TV loses connection with Alexa, and it's always on the TV side. Either the TV suddenly forgets it has a connection, or the website drops the TV from being registered from my account.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, September 8, 2022
Hello Sabriel, Sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. You are not able to manually download additional apps, however new apps are added to the platform often with firmware updates. If you find there is an app you want to watch that is not on SmartCast you may be able to cast it using Chromecast or Apple AirPlay from your phone or mobile device. To clear the app cache, navigate to Menu > Admin & Privacy. There you find the ability to reset the TV's apps. When you have a free moment, our support team is available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Written by a customer while visiting vizio.com
Customer Rating
3
Vizio, 50”
on September 2, 2022
Posted by: Vizio 50”
[This review was collected as part of a promotion.] Good product but for whatever reason I periodically have issues with the sound. I have to continuously trouble shot issues and or utilize tech. support to resolve the issue.
I would recommend this to a friend!
Response from vizio.comBy Reputation Studio, Customer Care, September 7, 2022
Hello Vizio 50", as televisions continue to have larger screens with thinner profiles and sleeker bezels, there is less room for large speakers. To help get the best audio quality out of your VIZIO televisions speakers, we’ve included settings like DTS Studio Sound to provide the highest performance possible, while maintaining the thin, sleek, bezel-less profile of your television. If you’d like any help adjusting your audio settings feel free to contact VIZIO support at 844-254-8087.
Written by a customer while visiting vizio.com
Customer Rating
5
on September 3, 2022
Posted by: Macho2110
from Isabela P.R
[This review was collected as part of a promotion.] Lo compre hace 6mese es buenísimo lo recomiendo tiene aplicaciones
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
1
Latest update trashed my tv
on September 3, 2022
Posted by: Unhappy in Texas
from Texas
After the latest update to the software (smart cast) etc now I cannot power TV off and setup does not work any more. I have to unplug for 30 sec and then it will work for about 2 minutes then back to the same thing.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, September 8, 2022
Hello Unhappy in Texas, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com
Customer Rating
5
This is truly one of the best TV I've ever owned!
on September 3, 2022
Posted by: SeattlePatrick
from Seattle
[This review was collected as part of a promotion.] Great picture quality and love how simple it is to navigate apps. My only issue with it is that the sound quality could be better! I think I'm going to have to get a sound bar or external speakers. All in all, though, I love it!
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
5
Perfect budget TV
on September 3, 2022
Posted by: KiiDbeamO
from Bronx, NY
[This review was collected as part of a promotion.] Brought this about a year ago and really enjoy this TV, the quality is amazing, and for gaming it’s perfect too, Crisp 4K HDR10+ is amazing
I would recommend this to a friend!
Written by a customer while visiting vizio.com