Customer reviews from vizio.com
VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.7
(39,939 Reviews)
Rating breakdown 39,939 reviews
5 Stars
30,968
4 Stars
6,432
3 Stars
1,167
2 Stars
537
1 Star
835
95%of customers recommend this product.
(
36,898 out of
38,995)
Customer Reviews for VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
1
Horrible picture and disconnects constantly
on July 25, 2022
Posted by: ThenZero
I've had this TV for a year. The picture has odd dark areas and every time it updates (think once a week) it logs you out and disconnects from all your devices and apps.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, July 26, 2022
Hello ThenZero, VIZIO is committed to making sure you have the best viewing experience possible. Based on your description of the problem, we’d really love for you to speak with our customer service team. They’ve got a few questions about the devices you have connected, and what kind of content you’re watching. They’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Written by a customer while visiting vizio.com
Customer Rating
2
on July 25, 2022
Posted by: K288
from Mass
I had this tv not even two years now less than that and it's dying and there's nothing I can do because I only did the 90 day warranty it's sad because it was a good tv at first and now it's soon to be unwatchable
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, July 26, 2022
Hello K288, defects like this are extremely rare in or out of warranty. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Written by a customer while visiting vizio.com
Customer Rating
5
The tv fixes itself
on July 26, 2022
Posted by: Thedeanofmusic
from Darby township
Every time I have a problem with this tv i take it back to factory condition. This renews it .
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
1
Throw away television.
on July 26, 2022
Posted by: Jeff R.
from Roanoke
Had my tv for 7 months before it just stopped working.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, July 27, 2022
Hello Jeff R., can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com
Customer Rating
1
Never again
on July 29, 2022
Posted by: dgb101
from Raleigh, NC
Original unit failed during warrantee period. Replacement refurbished unit failed within the original warrantee period. New replacement unit has had numerous synchronizations to video and audio. Downloaded updates have caused problems. Never again.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, August 1, 2022
Hello dgb101, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.
Written by a customer while visiting vizio.com
Customer Rating
2
Numerous problems with internet and smartcast
on July 30, 2022
Posted by: Sadly
from Collinsville IL
Have to reboot tv almost monthly.
Loose internet connection and or control with Alexa. Works great on antenna!
Loose internet connection and or control with Alexa. Works great on antenna!
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, August 1, 2022
Hello Sadly, can you give us some additional details about the issue you are experiencing with Alexa and your internet connection? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com
Customer Rating
1
Never Buy Another
on July 31, 2022
Posted by: Jimi the Greek
from Northern Illinois
This is my 2nd Vizio and I can't believe the Trouble I've had with It. There are So many software problems it should not have been Sold. It has to be Reset constantly because it loses itself and channels !
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, August 1, 2022
Hello Jimi the Greek, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Written by a customer while visiting vizio.com
Customer Rating
3
Locks up way to often.
on July 31, 2022
Posted by: JAMED
from Terre Haute In
Have to unplug it and wait 10 minutes The try again
I would recommend this to a friend!
Response from vizio.comBy Reputation Studio, Customer Care, August 1, 2022
Hello JAMED, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com