Customer reviews from vizio.com
VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.7
(39,939 Reviews)
Rating breakdown 39,939 reviews
5 Stars
30,968
4 Stars
6,432
3 Stars
1,167
2 Stars
537
1 Star
835
95%of customers recommend this product.
(
36,898 out of
38,995)
Customer Reviews for VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
2
on November 16, 2021
Posted by: Princeoygen
Poor contrast even when turned up high. Best viewed from straight in front of screen. Distorts and fades when viewed at an angle.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, November 16, 2021
Hello Princeoygen, at VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of your VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms, try using the ‘VIVID’ picture mode for a brighter, more colorful image. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 844-254-8087.
Written by a customer while visiting vizio.com
Customer Rating
3
on November 19, 2021
Posted by: Surfdog
from Topanga Cyn Blvd Topanga, Ca
Bought this 2 months ago and I still haven't learned how to use it....HELP
I would recommend this to a friend!
Response from vizio.comBy Reputation Studio, Customer Care, November 22, 2021
Hello Surfdog, can you give us some additional details about the issue you are experiencing? I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com
Customer Rating
3
Inconsistent performance
on November 20, 2021
Posted by: Eleven
from Milwaukee
I bough this TV several months ago, and I’m replacing it. Often when I first turn it on, the audio doesn’t match with the video and I have to turn it off and back on again. The volume is inconsistent so I’m always turning it way up or down. It often loses connection with my wifi and the only solution is to restart my modem. It’s a pain when all I want to do is chill and watch a show. Now the screen is just black except when I change the volume. The power button on the back only changes the input suddenly so I have to unplug it to turn it off.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, November 22, 2021
Hello Eleven, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Typically, a lip sync issue can be narrowed down with troubleshooting. If the lip sync is off while watching content on your favorite apps, that indicates that we would want to troubleshoot network connections. For further help with volume fluctuations, this TV does have a feature called Volume Leveling to help balance out the audio levels. Head over to Menu > Audio to toggle the feature on and off. To help with internet connection loss, we would recommend to Power Cycle the TV by unplugging the power and then hold the power button on the back of the TV for at least 5-10 seconds while unplugged. Please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you if more help is needed after power cycling and toggling the Volume Leveling feature.
Written by a customer while visiting vizio.com
Customer Rating
2
Good Picture but that is it
on November 22, 2021
Posted by: JOLYN
from Boise Idaho
Purchase July 2019. Continuous loss of smart cast using Chromebook to stream.
Need to hold buttons for 10 seconds multiple times a day.to reboot.
Need to hold buttons for 10 seconds multiple times a day.to reboot.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, November 22, 2021
Hello JOLYN, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com
Customer Rating
2
Not work Airplay
on November 22, 2021
Posted by: CarlosJCR
from Lakeside, California
I bought this TV because it had Apple and Android System, but not work AirPlay
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, November 22, 2021
Hello CarlosJCR, this TV absolutely is compatible and works with Apple AirPlay. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Written by a customer while visiting vizio.com
Customer Rating
3
It has had problems from the beginning
on November 24, 2021
Posted by: crazedcat22
from Naples, Fl
Just a lot of little problems from the moment I turned it on. Including sound problems on certain streaming apps or when you switch between cable and streaming. Also, the remote came cracked. Luckily it's still functional enough to use.
I would recommend this to a friend!
Response from vizio.comBy Reputation Studio, Customer Care, November 26, 2021
Hello crazedcat22, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Written by a customer while visiting vizio.com
Customer Rating
1
Far from impressed
on December 2, 2021
Posted by: Unhappy1234
from Boston, MA
I had a Vizio 32" from over 10 years ago and it was a great TV. I got this 55" newer model recently and could not be less impressed. The internet connection is AWFUL at all times on both WiFi and even hard wired (which it is most certainly the TV, not my internet connection). I haven't had this item more than 6 months and I moved it the other day all of one foot and one of the two screws holding the leg in place snapped in half and fell out. VERY disappointed in this purchase.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, December 3, 2021
Hello Unhappy1234, there could be a few things that cause lag or apps to not respond correctly, and I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. We'd also be happy to see what we can do for the screws and stand for you as well.
Written by a customer while visiting vizio.com
Customer Rating
2
Disappointed
on December 5, 2021
Posted by: Cassan
from Lake Wales, FL
I bought this in April 2021. While the pixels are pretty good, i am uable to download my favorite apps such as HBOMax, Pureflix...The TV often has to be rebooted because they picture freezes. The price was great but they performance is quite disappointing. I don't think the device is updating as it should.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, December 7, 2021
Hello Cassan, thank you for taking time to leave us your feedback. Based on your feedback, I would like to learn more so we can assist with troubleshooting your network connections. VIZIO TVs have been recently updated to add the HBO Max application on to the SmartCast input. The Pureflix app, you will want to use the casting features to view on this TV. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com