Customer reviews from vizio.com
VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.7
(39,939 Reviews)
Rating breakdown 39,939 reviews
5 Stars
30,968
4 Stars
6,432
3 Stars
1,167
2 Stars
537
1 Star
835
95%of customers recommend this product.
(
36,898 out of
38,995)
Customer Reviews for VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
1
Quite disappointed.
on September 20, 2021
Posted by: Griff36
from Indiana
I have to reset (unplug and plug back in) every single day now. One second it will be working fine then I change the show or movie and boom! No sound. Even when I switch input, it still doesn’t work. None of my other smart tv’s have this problem. It’s a shame such a great brand name ends up producing a product such as this. This is definitely the last product I buy from you all. All I wanna do is watch some tv when I get home from work.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, September 22, 2021
Hello Griff36, there are a variety of issues that could cause your TV to lose audio. It's difficult to say if the issue is your source device, your cable, or your TV. We'd be happy to help narrow down and diagnose and resolve your problem. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com
Customer Rating
1
Does NOTHING it is advertised to do
on September 23, 2021
Posted by: Lexi3
from Charlotte, NC
No 4k.No VRR. Doesn't work with any consoles. It doesn't support anything it claims. Not sure what the point is. Extremely disappointed.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, September 24, 2021
Hello Lexi3, thank you for taking time to leave us your feedback today. We’re extremely sorry that you were misinformed, but this model does not have VRR capabilities. If you would like the VRR capabilities, I would recommend the model M65Q7-H1 to remain in the similar size of screen. The model V655-H4 absolutely is capable of displaying content up to 4K resolution. To make sure you’re getting the most out of your VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p). If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 844-254-8087.
Written by a customer while visiting vizio.com
Customer Rating
5
Love It!
on September 26, 2021
Posted by: Thorn2
I had this tv for over a year now, best tv I ever had and price was very nice.
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
1
Bad tv
on October 2, 2021
Posted by: Grace k
Bought less then a year ago have had so many problems from the beginning. Such as volume problems ,tv turning off and on by itself to blue lines down the tv. WOULD NOT RECOMMEND THIS TV TO ANYONE EVER…
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, October 5, 2021
Hello Grace k, VIZIO is committed to making sure you have the best viewing experience possible. Based on your description of the problem, we’d really love for you to speak with our customer service team. They’ve got a few questions about the devices you have connected, and what kind of content you’re watching. They’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Written by a customer while visiting vizio.com
Customer Rating
3
Satisfied, but it’s not the best out there
on October 4, 2021
Posted by: zbbg
from San Antonio, TX
Over the past year, this particular TV has experienced constant issues with lagging, subtitle issues, and the smart cast page not working. At times it just becomes frustrating with resetting and reconnecting power to try and fix the issues. At times the TV will freeze and this happened quite consistently. My wife and I are happy with the size and picture quality but we do feel that there are better TV’s out there. When you are paying a lot of money for a huge 4KTV I would expect a bit more customization like with Roku apps on our other 4K tv but this one doesn’t have it, just smartcast with way too much on the screen. I personally like a more simplistic presentation so that’s just me but the issues have definitely made us put the tv right at 3 stars.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, October 4, 2021
Hello zbbg, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Written by a customer while visiting vizio.com
Customer Rating
3
Ok
on October 7, 2021
Posted by: Fatmandgr8
from Tallahassee Florida
It is ok for the price and is much better than my 1080 TVs. It has its moment where you can tell the 4K is working and on some even 4K HDR movies they just look like a real good 1080. But for the price I can’t complain. The tv does act like it has a mind of its own and sometimes just loses volum on its own
I would recommend this to a friend!
Response from vizio.comBy Reputation Studio, Customer Care, October 8, 2021
Hello Fatmandgr8, there are a variety of issues that could cause your TV to lose audio. It's difficult to say if the issue is your source device, your cable, or your TV. We'd be happy to help narrow down and diagnose and resolve your problem. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com
Customer Rating
1
Stopped working not even a year after purchase!
on October 9, 2021
Posted by: Thoopaugh
from Pensacola fo
Bought tv last year and have kept it flawless. Haven’t even watched it but more then a hand full of times and now it won’t even turn on. This product is awful! I cannot believe that I spent money on this. I have had a Samsung for 15+years and it still works just like the day I bought it. I am so disappointed. I’m not sure if I can get it repaired or what would need repaired it has been so well taken care of and doesn’t power on.
Response from vizio.comBy Reputation Studio, Customer Care, October 11, 2021
Hello Thoopaugh, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Written by a customer while visiting vizio.com
Customer Rating
5
Suggestions
on October 13, 2021
Posted by: B-REEL
from Treasure coast
I would like to see the Addition of Amazon music app instead of just iHeartRadio
I would recommend this to a friend!
Written by a customer while visiting vizio.com