Customer reviews from vizio.com
VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.7
(39,943 Reviews)
Rating breakdown 39,943 reviews
5 Stars
30,970
4 Stars
6,433
3 Stars
1,168
2 Stars
537
1 Star
835
95%of customers recommend this product.
(
36,901 out of
38,999)
Customer Reviews for VIZIO - 60" Class - LED - V Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
4
this is my 3rd vizio
on May 11, 2021
Posted by: Bodowell
from 73439
the sound seemed better on my other vizios, but maybe I havent got it figured out yet.
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
1
It's okay
on May 11, 2021
Posted by: Nikkibaby
from kcmo
It doesn't allow me to download other apps. It doesn't have the app sling available for download and I have a subscription with them.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, May 12, 2021
Hello Nikkibaby, this TV uses our SmartCast Platform which offers a host of built in apps, as well as support for Google's Chromecast, Apple's AirPlay 2, and voice support for SIRI, Google Home, and Alexa. You are not able to manually download additional apps, however new apps are added to the platform often. If you find there is an app you want to watch that is not on SmartCast you may be able to cast it using Chromecast or Apple AirPlay from your phone or mobile device. If you’d like any help taking advantage of all the options VIZIO has to enjoy your content, our customer service team would be happy to speak with you at 844-254-8087.
Written by a customer while visiting vizio.com
Customer Rating
5
My 50 inch tv
on May 11, 2021
Posted by: TDP49
from OH
I ordered online Friday and my tv came the very next day. I love it!!
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
4
Good TV
on May 11, 2021
Posted by: Mackla
from Columbia SC
Setup good..speakers ok..but bluetooth not available and customer support is practically unavailable
No, I would not recommend this to a friend.
Written by a customer while visiting vizio.com
Customer Rating
1
HORRIBLE
on May 11, 2021
Posted by: NO32
from FORT WORTH, TX
I JUST PURCHASED THIS TV TWO MONTHS AGO AND I CANT EXCESS NONE OF THE APPS
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, May 12, 2021
Hello NO32, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Written by a customer while visiting vizio.com
Customer Rating
1
Volume problems
on May 11, 2021
Posted by: Hutch58
from Valley, Alabama
Volume is...awful would be an improvement; muffled, distorted, etc. To hear anything you have to turn the volume to 43 (volume goes up to 100). When it goes to a commercial the volume increases almost two fold. When it went f/commercial to the show I was watching, to compare sound, I turned the volume up to around 80 to get the same level of sound.
Was chatting with a Vizio tech who had me to try a couple of things which, I had already tried on my own. When it didn't resolve the problem, they had me to do a factory reset. Once complete, the sound from the show and commercials where near the same level, until I turned on the volume balancer...then the commercials went to blasting again.
In the middle of all of the above, we were disconnected...looks like a problem on Vizio's side; received a message to try again later. Frustrating after being on a call for 30-45 minutes.
Been through this a couple of times...would like to get a replacement or a refund if we can't get the volume right.
I'm asked below if I would recommend Vizio to a friend? We have another Vizio product we are happy with but, based on this experience no. If they resolve the problem or replace the unit, my opinion would change.
No, I would not recommend this to a friend.
Response from vizio.comBy Reputation Studio, Customer Care, May 12, 2021
Hello Hutch58, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.
Written by a customer while visiting vizio.com
Customer Rating
5
Great features
on May 11, 2021
Posted by: Charity Love
from Jurupa Valley
Love my VIZIO 65 and 43 inch televisions great features
I would recommend this to a friend!
Written by a customer while visiting vizio.com
Customer Rating
5
Great picture
on May 11, 2021
Posted by: Momajo1
from Indianapolis, IN
The picture is clear, colors bright, navigation easy.
I would recommend this to a friend!
Written by a customer while visiting vizio.com