I bought this tv almost 2 weeks ago. Got home and set it up and everything worked fine except the Netflix app which is the main reason I purchased it. Called immediately and let them know what was going on and that I did all the troubleshooting. Made me do all the steps all over again only to have same problem. So basically I bought a brand new defected tv. They set up a appointment for a technician to come fix it which I still have been getting the run around about til this day. If it’s not fixed soon just returning it and getting my money back (ALWAYS KEEP RECEIPTS!). Was a big fan of Vizio but now will start trying out other brands.