I have been very satisfied with the video and audio quality of my Vizio TV. However, in the four months I have had the TV, I had one issue with the video freezing and the inputs on the TV were unresponsive to commands. I managed to get to Netflix from the button on the remote and then used the menu button to perform a factory reset. Since the reset, the TV has worked fine. Due to this one software glitch, I am awarding four stars instead of five.