Customer reviews from frigidaire.com
Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Average customer rating
4.6
(3,657 Reviews)
Rating breakdown 3,657 reviews
5 Stars
2,723
4 Stars
616
3 Stars
133
2 Stars
65
1 Star
120
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Customer Rating
1
Awful
on December 10, 2019
Posted by: Annnnn
Only had it 9 days and one of the control boards went out!!!
Response from frigidaire.comBy Online Outreach Specialist, December 12, 2019
Oh no, Annnnn! We're saddened to hear that this has happened. Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
air fryer
on December 19, 2019
Posted by: Mom 24
I am not happy with this purchase. I used the air fryer and it set off three smoke detectors and fill the whole house with smoke. I was not happy to pay another $50 for the air fryer tray. Since oven has this feature should be included instead of the griddle. I won't be using this feature and would not tell anyone to buy this just for the air fryer. The oven also makes noise after it is shut off and it you don't have the burners turned on right they whistle.
Response from frigidaire.comBy Briana, Online Outreach Specialist, December 23, 2019
Hello, Mom 24! Thank you for your feedback! We sincerely apologize for your experience with your range. To prevent excessive smoking during when using the Air Fry feature, we do recommend that a baking tray (lined with foil or parchment paper if desired) be placed two racks below the air fry tray to catch the drippings! Failure to do so can cause excessive smoking from the appliance. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome Range!
on December 26, 2019
Posted by: RhondaD
We have always used frigidaire gallery appliances for 10+ years. We LOVE them. This range is no different, it cooks very well & even, it does however cook hotter & faster than our last range. We.fianlly got to use the "air fry" feature and we LOVE it. So far we are very pleased with this range and have enjoyed all the features it has to offer. We HIGHLY recommend this range for anyone looking for an upgrade.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great upgrade
on December 26, 2019
Posted by: Tezanm2
[This review was collected as part of a promotion.] I bought this a month ago and am loving using my new stove. It’s a great upgrade from the last frigidaire which was over 12 years old.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great range for the price-point
on December 26, 2019
Posted by: PaulSch
[This review was collected as part of a promotion.] We’ve been using this for about a month and have put it through its paces. Breads, cookies, casseroles all are coming out nice thanks to the convection oven’s even heat distribution. no more uncooked spots and burnt crust on the same loaf!
The range has an even, open feel to it and cooking with 3 or more pans or pots at the same time feels effortless unlike my previous range.
Burners are all accurate and have good range of function. I love the high-powered one for boiling large pots.
I’m not the biggest fan of the touch screen control, it feels as though it isn’t sturdy. It takes a light touch though so it doesn’t need to be bashed into submission to work which is a nice upgrade from my old Samsung.
We’re dying to try the AirFry feature but haven’t received the tray yet (which is a separate purchase) bur I’ve read others’ reviews which sound great.
Overall a fantastic value for the price and a real upgrade from the standard fare it competes against.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Too much smoke
on January 7, 2020
Posted by: Teebone
[This review was collected as part of a promotion.] When I air fry, the smoke from my chicken wings is overwhelming.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 13, 2020
Hello Teebone,
Thanks for your feedback. It is normal for smoke to occur if oil drips on to the bottom of the unit. When using the Air Fry Tray, put a cookie or baking sheet under the tray a couple of rack positions down. This keeps drips and crumbs from landing on the oven bottom, where they will burn and make smoke. Place some foil-lined parchment paper on the baking sheet. Parchment paper traps oil and keeps it from smoking. Use cooking oils that can stand up to a high temperature. For example, olive oil and some vegetable oils will smoke at lower temps than avocado, grapeseed, and peanut oils. Cooking sprays made from these oils are available at the grocery store. Also, remember to keep foil, parchment paper, and bakeware off the bottom of the oven! The oven bottom needs to stay clear so air can circulate.
If you have any additional questions or concerns, please contact us for assistance. You can Live Chat with us online or call our Customer Engagement Center. We are available Monday through Friday 8:30 am to 8 pm EST at 1 (800) 374-4432. ~Keyanna
Thanks for your feedback. It is normal for smoke to occur if oil drips on to the bottom of the unit. When using the Air Fry Tray, put a cookie or baking sheet under the tray a couple of rack positions down. This keeps drips and crumbs from landing on the oven bottom, where they will burn and make smoke. Place some foil-lined parchment paper on the baking sheet. Parchment paper traps oil and keeps it from smoking. Use cooking oils that can stand up to a high temperature. For example, olive oil and some vegetable oils will smoke at lower temps than avocado, grapeseed, and peanut oils. Cooking sprays made from these oils are available at the grocery store. Also, remember to keep foil, parchment paper, and bakeware off the bottom of the oven! The oven bottom needs to stay clear so air can circulate.
If you have any additional questions or concerns, please contact us for assistance. You can Live Chat with us online or call our Customer Engagement Center. We are available Monday through Friday 8:30 am to 8 pm EST at 1 (800) 374-4432. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Gas Range
on January 13, 2020
Posted by: ACJC
[This review was collected as part of a promotion.] I looked at several ranges and this offered everything that I needed. So far this purchase has work out well. I should include the air fry tray but other than that its perfect.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Oven doesn’t work properly
on January 21, 2020
Posted by: Drwadl
[This review was collected as part of a promotion.] Purchased and installed less than a month ago. Less than 3 days of use and oven cuts off every time it hits 180-190 degrees. Have to turn everything off to oven and restart. May work or may cut off 2-3 more times. Repair man has been twice and oven still does not work.
Response from frigidaire.comBy Online Outreach Specialist, January 23, 2020
Hey,Drwadl! Thank you for sharing your range experience with us. We're sorry to hear that your range cuts off before reaching set temperature and would like to see how we can help.
After further review of your account, we see that service was out yesterday and spoke with our factory technical department who are to order parts for your range.
Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. -Courtney
After further review of your account, we see that service was out yesterday and spoke with our factory technical department who are to order parts for your range.
Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. -Courtney
Written by a customer while visiting frigidaire.com