Customer reviews from frigidaire.com
Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Average customer rating
4.6
(3,657 Reviews)
Rating breakdown 3,657 reviews
5 Stars
2,723
4 Stars
616
3 Stars
133
2 Stars
65
1 Star
120
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Customer Rating
2
Disappointed nine months in and this oven won't stop beeping getting error codes
on December 21, 2021
Posted by: Ellee101
[This review was collected as part of a promotion.] I don't know what is wrong with this. I got this in March and until last month all was fine. Then all of sudden it is like the oven is possessed. It started beeping randomly, then turning on the timer on its own (and then beeping until I turned it off), turned on the oven light on its own, or just going to an error message. I researched and some suggested reseting it. I did that but then the beeping would resume. This is still under warranty so I plan to call the company after xmas (this couldn't have come at the worse time to have oven issues) for them to come and fix this. I expect more from Frigidaire and this is the second appliance that failed me.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not impressed
on November 3, 2019
Posted by: Dont buy it
[This review was collected as part of a promotion.] We bought this particular range specifically for the built in air fryer. It creates such a mess in our oven when we are making wings. We bought the air fryer pan and we put a sheet underneath it in order to catch the grease. It also smokes up our house too much, even with the vent on. We have to open our windows & doors (which is not good in the winter when you live in Minnesota) to get the smoke out.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, November 5, 2019
Hello, Valued Customer.
Thank you for sharing your experience. We love to get all feedback as it helps us to continue to strive to be the best that we can be for your customers. Please check your email for additional information regarding your range. We apologize for your experience with the smoking from the oven. Should you need immediate assistance, please call us at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for sharing your experience. We love to get all feedback as it helps us to continue to strive to be the best that we can be for your customers. Please check your email for additional information regarding your range. We apologize for your experience with the smoking from the oven. Should you need immediate assistance, please call us at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Air Fry feature set off smoke detectors!
on December 6, 2019
Posted by: Ed E
[This review was collected as part of a promotion.] I followed ALL the directions and recommendations to use the Air Fry feature: a lined cookie sheet below the air fry sheet lined, exhaust fan ON, used avocado oil and still set off the smoke detectors! And I was cooking homemade french fries, not greasy package products. It's really strange as the smoke emitted was not visible. Contacted customer service also
Response from frigidaire.comBy Briana, Online Outreach Specialist, December 10, 2019
Hello, Ed E! Thank you for your feedback! We sincerely apologize for your experience with your range. Have you checked to maker sure that no excess oils spilled into the bottom of your oven? Excess spills can cause smoking. For further assistance, please feel free to chat with us online or contact us by phone at 800-374-4432 M-F, 8:30 am - 8:00 pm our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Air Fry!
on May 31, 2019
Posted by: Kenny1955
from Rio Rancho, NM
I love this range, the Air Fry feature is simple to use.
The sleek design makes the wife very happy
The sleek design makes the wife very happy
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
healthy way to cook fried foods
on June 2, 2019
Posted by: M Ann
from Concord, California
[This review was collected as part of a promotion.] The cooktop on this range is a stronger pair of power burners than you usually see, both situated in the front row where they’re easy to reach. The oven which is really
the highlight of this item because of it's special feature- An Air Fryer Range! I tested it and It can really fry foods with a fraction of the oil (to none) of traditional deep fryers, while still delivering similar taste and texture. For that reason, I think it’s healthier alternative to deep frying especially if you have a kids like mine who loves to eat fried chicken every single day.
the highlight of this item because of it's special feature- An Air Fryer Range! I tested it and It can really fry foods with a fraction of the oil (to none) of traditional deep fryers, while still delivering similar taste and texture. For that reason, I think it’s healthier alternative to deep frying especially if you have a kids like mine who loves to eat fried chicken every single day.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
AIR FRY FEATURE
on June 7, 2019
Posted by: TONYcr
from ALBUQUERQUE, NM
[This review was collected as part of a promotion.] I bought this range about two months ago and it is the best range i have ever owned and my wife loves the air fry feature!!! It is a healthier and easy way to cook a lot of different things.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome range!
on July 17, 2019
Posted by: Beverly 88
from Springfield TN
[This review was collected as part of a promotion.] I absolutely love the airfryer feature. I air fried a meatloaf it locks in a the juices of your meat. I really like the fact that I don't have to have another appliance taking up space in my kitchen!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Smoker
on October 15, 2019
Posted by: MissyKM
[This review was collected as part of a promotion.] I haven't been able to use the over or air fryer but twice. My smoke detectors go off every time I try to use it.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, October 16, 2019
Hello, MissyKM.
We appreciate you taking the time to share your experience with us.
I’m disappointed to learn about the matter with your range’s oven.
Based on the issue you described, you may need to revisit your oven rack placement. If some items are too close to the heating elements, your food may cook more quickly resulting in excessive smoke. Also, when using the air fryer feature, we recommend placing about 2 sheets of parchment paper to catch/soak up any drippings.
I would like to gain more insight into your recent concerns. Please be on the lookout for an email from us.
For any immediate assistance, we can be reached by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
We appreciate your business with us, and we are looking forward in the hopes of assisting you.
Regards-Derrick
We appreciate you taking the time to share your experience with us.
I’m disappointed to learn about the matter with your range’s oven.
Based on the issue you described, you may need to revisit your oven rack placement. If some items are too close to the heating elements, your food may cook more quickly resulting in excessive smoke. Also, when using the air fryer feature, we recommend placing about 2 sheets of parchment paper to catch/soak up any drippings.
I would like to gain more insight into your recent concerns. Please be on the lookout for an email from us.
For any immediate assistance, we can be reached by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
We appreciate your business with us, and we are looking forward in the hopes of assisting you.
Regards-Derrick
Written by a customer while visiting frigidaire.com