Customer reviews from frigidaire.com
Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Average customer rating
4.6
(3,657 Reviews)
Rating breakdown 3,657 reviews
5 Stars
2,723
4 Stars
616
3 Stars
133
2 Stars
65
1 Star
120
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Customer Rating
4
Air Fryer
on September 22, 2020
Posted by: morg6
[This review was collected as part of a promotion.] I've used my stove/oven almost a year. Love it...however the air fryer doesn't perform as advertised and the steam cleaning doesn't clean as far as I can tell. All the other features are great
Written by a customer while visiting frigidaire.com
Customer Rating
1
High-pitched electrical noise coming from back of appliance
on September 28, 2020
Posted by: tam235
I bought this range within the last 12 months and there's a high-pitched electrical noise (~15,000 hz) coming from the back of the appliance. Otherwise, it works fine. Since it is "functional", Frigidaire customer support informed me the technician won't fix it. Now I'm stuck listening to this until I move or buy a new range.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 20, 2020
Hi, tam235!
Thank you for reaching out to us. It's great to hear that the range is working well, except for the high pitch noise. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. It's great to hear that the range is working well, except for the high pitch noise. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Double Benefits
on October 27, 2020
Posted by: Double cooking fun
[This review was collected as part of a promotion.] We bought two identical gas ranges to replace two 37 year ranges. We hope they and we last as long. We bought two ranges instead of a 60 inch range. They cost less and we have 8 burners, two griddles and two ovens for twice as much cooking fun.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Control board failure
on December 14, 2020
Posted by: Turdle
[This review was collected as part of a promotion.] We noticed that the stove randomly shuts off on its own, but otherwise worked. After about 14 months (shortly after warranty expired) the control board stopped working unless we disconnect power first . We also get an error code at times. The place we bought it from indicates it’s a known problem, but I need to pay to repair it.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 21, 2020
Hello, Turdle!
Thank you for sharing your experience. We are sorry to hear of the issues with the control failing on the range. We would like to see what options we have to assist. Please be on the lookout for an email from us about the range. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for sharing your experience. We are sorry to hear of the issues with the control failing on the range. We would like to see what options we have to assist. Please be on the lookout for an email from us about the range. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible air fryer
on January 28, 2021
Posted by: Fitmom_RN
[This review was collected as part of a promotion.] My husband and I bought this air fryer for their reputation of wonderful air fried wings. We followed the manual to the T and yet every time we use the air fryer (with little oil) our house fills up with smoke sending the fire alarms for a frenzy. If I had know this would happen I would never have spent the money for the air fryer capability.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 29, 2021
We are so sorry that you have not been able to enjoy the air fry feature of your new range Fitmom_RN! Our team would be happy to review what you have tried and a few more tips to help reduce the smoke you are experiencing.
When you can, join us in a live chat on frigidaire. com or call us at 800-374-4432 M-F, 8:30 am-8:00 pm EST. We are certain we can help you resolve this unpleasant experience.
Kindly, Anna
When you can, join us in a live chat on frigidaire. com or call us at 800-374-4432 M-F, 8:30 am-8:00 pm EST. We are certain we can help you resolve this unpleasant experience.
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
1st time using oven...Only took 2 hours to preheat to 35O!
on December 20, 2021
Posted by: Anonymous
Stay clear! Had this for 5 days, just fired up the oven and it only took 2 hours to preheat. I opened the oven and the oven shut off. I wonder if we can live on a space station in outer space, why are these companies not building quality products? Oh yes it's just about money! Screw the customer, build crap, charge a lot, throw them away and buy another. What a society we live in. Long live America, no wonder why other countries want us gone! What's Integrity? a new mythological apparition? Just tired of it all !!!! Just wanted a new range for my wife and family to cook and bake and enjoy. Maybe next year! Thanks!
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, December 22, 2021
Thanks for reaching out, Frank! We appreciate the review on your appliance. We will be in touch via email shortly. We look forward to assisting you. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Customer service
on January 29, 2022
Posted by: Wilma3260
Very poor. I had to call 4 times. On hold for 2 hours. It is now 4 submissions to this review because they won’t accept.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, January 31, 2022
Hi, Wilma3260.We’re sorry you had difficulty getting in touch with us in reference to your range. No worries, we're here and ready to help you! We have sent you an email to gather more details to address your concerns. We hope to hear from you soon. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Gas Range not working
on January 18, 2023
Posted by: Mellyz
[This review was collected as part of a promotion.] I loved this stove at first. I was able to only use this oven for one week. I baked for Christmas and New Year without a problem. Until after a new Year I decided to use self clean and noticed right after I used self clean bake stoping working. It just won’t get hot after 100•.
I am very bummed out can’t seem to get the oven to work properly. Nothing works anymore in the oven after using self clean. I did endless research and there were a lot of consumers that mentioned to not use self clean bc it gets so hot it causes a fuses to go out. Lesson learned, yet why would the company allow self clean to be on the gas range when it can’t even stand the self clean itself. This gas range needs to be inspected
I am very bummed out can’t seem to get the oven to work properly. Nothing works anymore in the oven after using self clean. I did endless research and there were a lot of consumers that mentioned to not use self clean bc it gets so hot it causes a fuses to go out. Lesson learned, yet why would the company allow self clean to be on the gas range when it can’t even stand the self clean itself. This gas range needs to be inspected
Response from frigidaire.comBy Briana , Online Outreach Specialist , January 20, 2023
Hello, Mellyz! Thank you for sharing you experience with us. I am sorry to hear that your range has not worked as expected. This is certainly not the experience we would want you to have with your appliance. We would love to see how we can help with your concerns. We have sent you an email offering further assistance. We look forward to connecting with you. If you have any additional questions, comments or concerns, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com