Customer reviews from frigidaire.com
Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Average customer rating
4.6
(3,657 Reviews)
Rating breakdown 3,657 reviews
5 Stars
2,723
4 Stars
616
3 Stars
133
2 Stars
65
1 Star
120
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Customer Rating
3
Air fryer
on October 22, 2019
Posted by: Jack hockey
[This review was collected as part of a promotion.] Just bought it a month ago love it but smokes a lot when using air fryer
Response from frigidaire.comBy Online Outreach Specialist, October 23, 2019
Hey, Jack Hockey! Thank you for taking the time to share your valuable feedback with us. We strive to provide our customers with quality service and your feedback has not gone unnoticed.
The range may produce smoke if the self-clean hasn't been performed when first used or if grease dripped onto the bottom of the oven. We recommend using an additional pan (lined with parchment paper is best) to catch any drippings.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
The range may produce smoke if the self-clean hasn't been performed when first used or if grease dripped onto the bottom of the oven. We recommend using an additional pan (lined with parchment paper is best) to catch any drippings.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Way to go Frigidaire
on November 10, 2019
Posted by: Fr William
[This review was collected as part of a promotion.] It has been a month of use and this is by far the best range I have ever had! The knobs are tight so no accidental lighting the oven is beyond words it cooks food to perfection and in short order. The air fry puts it over the top wing come out so good we no longer order them out! I can’t wait to make more things! It is a real pleasure to cook again you will enjoy this range!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Beware gas line clearance!
on September 27, 2019
Posted by: KJ44212
[This review was collected as part of a promotion.] This range was delivered this afternoon. Installer arrived and told me clearance for the gas line is only 8 inches. My existing line is 9 1/2 inches. Have had three ranges in the 25 years I lived here and this is the first time that was an issue. I have to move my gas line or return the unit.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 1, 2019
Hi, KJ44212! We thank you for reaching out to us and bringing your concerns to our attention. When installing any product, we do recommend following the Installation Guide verbatim or seeking a professional, which you have done. In researching, we do see the required clearance is 8”. Being that the installer has provided you with proper clearance for installation, we do recommend following their guidance.
Should the installer have any questions or concerns, please have him reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or by email at socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
Should the installer have any questions or concerns, please have him reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or by email at socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving it!!
on September 3, 2019
Posted by: Ashley128
[This review was collected as part of a promotion.] I have had my new oven for about a month now. So far I am loving it! Nice simple design and finger prints seem to come off easily, unlike some other stainless steel appliances. I am having a lot of fun with the air fry feature. I have never used an air fryer, so I have nothing to compare to. I hate having a bunch of cooking gadgets with my limited cabinet space. The fact that Frigidaire has decided to add a built in option is great!!! I've been trying to air fry everything. I will say, be careful air frying bacon or anything else really greasy. The pan that comes with the oven doesn't have a super high edge. My grease almost poured over. I'm sure there are some other pan options I could purchase for this sort of thing. Otherwise, everything else has turned out great!!!!!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Everything I expected
on October 10, 2019
Posted by: Little Grandma
[This review was collected as part of a promotion.] Everything I expected, with a few hiccups and suggestions for improvement. I love the continuous grate across the top when the grill isn't in place, and I love using the grill. Everything works as it should, with a few hiccups and suggestions for improvement.
1) I'm having trouble finding detailed instructions for the air fryer. I've used it a couple of times without success, but this could be entirely user error. I will continue searching for detailed instructions.
2) The grates don't totally enclose the top of the stove. There is a gap next to the counter, under which it's easy for things to slide into and get next to the flame. I almost lost a pot holder this way. Be aware.
3) The lock function on the control panel seems to only lock the door, not the controls. So when cleaning I'm continuously turning on the controls when I touch them, and having to turn them back off. Again, I may be using this incorrectly, but I could find no instructions on exactly how this is supposed to work.
Over all, I love this stove. It is quite handsome in my kitchen, and except as noted above, works as expected.
1) I'm having trouble finding detailed instructions for the air fryer. I've used it a couple of times without success, but this could be entirely user error. I will continue searching for detailed instructions.
2) The grates don't totally enclose the top of the stove. There is a gap next to the counter, under which it's easy for things to slide into and get next to the flame. I almost lost a pot holder this way. Be aware.
3) The lock function on the control panel seems to only lock the door, not the controls. So when cleaning I'm continuously turning on the controls when I touch them, and having to turn them back off. Again, I may be using this incorrectly, but I could find no instructions on exactly how this is supposed to work.
Over all, I love this stove. It is quite handsome in my kitchen, and except as noted above, works as expected.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Oven doesn't work!!
on April 11, 2020
Posted by: JFS1947
[This review was collected as part of a promotion.] I bought this oven in January and from day one the oven didn't work. It turns off during the pre-heating cycle and shuts down altogether for 5-10 minutes sounding an alarm. Then you can reset the oven and hope it reaches the correct temperature for cooking. After two months of waiting for replacement parts a new replacement was delivered. This oven has the same problem. After four months, I still don't have a new range that works properly. Clearly this is a quality control issue that was missed!!
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 14, 2020
Hello, JFS1947! Thank you for sharing your experience with us. We are sorry to hear that you have not been pleased with the functionality of your range. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We would like to look into your concerns. We have sent you an email to assist. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
It just look pretty
on July 23, 2020
Posted by: I just want to bake
I bought this range about 3 months ago, and the oven stopped working not even 1 week after I started using it. The Frigidaire customer service lady was amazing, and she found somebody to come and fixed it in less then 3 days. Sadly, the oven is not working again. So I have call again and get sounded to come fix it. At this point, I just want to return it !!!!!!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 10, 2020
Hello, I just want to bake!
I’m disappointed to learn about your issues with the range. I reviewed your file and see the unit was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
I’m disappointed to learn about your issues with the range. I reviewed your file and see the unit was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Oven
on September 12, 2020
Posted by: Teacherretired
[This review was collected as part of a promotion.] Bought this stove as part of a complete kitchen remodeling. The stove works fine. After using oven 2x, the next attempt resulted in an error message, along with a very annoying beeping sound.
Error message on 3rd use of oven. Tech responds. Would take about 7-10 business days to receive the part, then another 1.5 weeks after that before he can return and complete the repair. When I told him I wanted a new stove due to this lemon, he stated that Frigidaire doesn't do any replacements until after a repair attempt first. As of now on 9/12/20 no oven use. I'm unable to do any baking whatsoever. So, don't buy a Frigidaire stove.
Error message on 3rd use of oven. Tech responds. Would take about 7-10 business days to receive the part, then another 1.5 weeks after that before he can return and complete the repair. When I told him I wanted a new stove due to this lemon, he stated that Frigidaire doesn't do any replacements until after a repair attempt first. As of now on 9/12/20 no oven use. I'm unable to do any baking whatsoever. So, don't buy a Frigidaire stove.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 14, 2020
Hello Teacherretired.
We sincerely apologize for the disappointing experience you have had. This is not the performance you should expect from a new range, and certainly not the norm. Understanding that some time has past since you left this review, please contact us immediately if the repair has not been completed.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
We sincerely apologize for the disappointing experience you have had. This is not the performance you should expect from a new range, and certainly not the norm. Understanding that some time has past since you left this review, please contact us immediately if the repair has not been completed.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com