Customer reviews from frigidaire.com
Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Average customer rating
4.6
(3,657 Reviews)
Rating breakdown 3,657 reviews
5 Stars
2,723
4 Stars
616
3 Stars
133
2 Stars
65
1 Star
120
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Customer Rating
5
performs wonderful
on June 12, 2020
Posted by: doctor john
[This review was collected as part of a promotion.] We've only used the oven a couple of weeks and haven't used all the features yet. I'm very impressed with the quick warm up and stable temperature control. Looks matter and combined with the way it operates I believe this to be a very wise chose.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Stove top and oven are great but not the air fryer
on June 13, 2020
Posted by: Mlmcam
[This review was collected as part of a promotion.] We bought this gas range in March and so far I ha e enjoyed everything but the air fryer portion! We finally used the air fryer feature and the smoke coming from the oven set off my downstairs smoke alarms! I don’t think I’ll be using this feature often but overall the stove top and oven have worked great!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 18, 2020
Hello, Mlmcam!
We really appreciate your honest and thorough review! This is the type of feedback that our product team uses to directly influence product development. Here is a tip that may assist with the smoking experienced with the Air Fry feature:
Under the air fry basket, put a cookie sheet lined in parchment paper on the rack under to catch oils and drippings.
Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
We really appreciate your honest and thorough review! This is the type of feedback that our product team uses to directly influence product development. Here is a tip that may assist with the smoking experienced with the Air Fry feature:
Under the air fry basket, put a cookie sheet lined in parchment paper on the rack under to catch oils and drippings.
Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good!
on June 14, 2020
Posted by: AB1010
[This review was collected as part of a promotion.] I love the design. I was also very pleased to find it comes with a cast iron plate that fits on the middle burner. I love my range!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great features
on June 15, 2020
Posted by: Gr8Gram
[This review was collected as part of a promotion.] Had to buy accessories to get it hooked up that usually come with a gas range but I love how it cooks, bakes and the air fryer but the controls are a little touchy. They come on just by brushing past when walking by. It could use a locking feature. Especially for households with children.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not that great
on June 15, 2020
Posted by: SuzieM
[This review was collected as part of a promotion.] I bought this a month ago. I returned it back because it makes the house so smoky. Oven needs to be deep cleaned after every use. Everything gets all over the place that it makes the house smile up very bad causing all smoke detectors to turn on.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 22, 2020
Hi, SuzieM!
Thanks for your feedback. We are not pleased to hear the oven didn’t perform as expected to result in a return. We will be happy to document your feedback for our design and quality teams in hopes we can better serve your needs in the future!
Bianca
Thanks for your feedback. We are not pleased to hear the oven didn’t perform as expected to result in a return. We will be happy to document your feedback for our design and quality teams in hopes we can better serve your needs in the future!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on June 15, 2020
Posted by: Dwilcox
[This review was collected as part of a promotion.] I bought this back in November and the steam clean function has not worked. When the service tech came for the fifth time he called Frigidaire’s tech line to be told that’s just how it is. I follow the directions exactly like the book says...poor water in the bottom, close door, press “steam clean”. NO STEAM is ever produced, NONE. I was really looking forward to this feature but I’m told to just use the self clean. I paid for a function that DOES NOT WORK. Needless to say, I am not happy about paying for a feature that doesn’t work.
The Air Fry feature is also a waste of money, it really isn’t any different than using the convection function.
The Air Fry feature is also a waste of money, it really isn’t any different than using the convection function.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 23, 2020
Hello, Dwilcox!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire range. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire range. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
broken
on June 15, 2020
Posted by: huker
I bought this stove a month ago and tonight the oven will not light. tried all the trouble shoting nothing works. so upset. piece of junk. I cooked a cassarol the other night no problem now nothing. Now how long will it take to get a band new stove fixed after a month...
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 24, 2020
Hello, Huker!
We are not pleased to hear about your experience with the stove. Please know we make every effort to manufacture quality products. We were able to see a resolution was provided in this matter. Please reach out to us if you need further assistance.
Bianca
We are not pleased to hear about your experience with the stove. Please know we make every effort to manufacture quality products. We were able to see a resolution was provided in this matter. Please reach out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
It has great features and works amazing
on June 18, 2020
Posted by: Gastelumjosuee
[This review was collected as part of a promotion.] We bought this stove about 3 weeks ago and I love it and most of all love the features, especially the air fryer. We just have one problem, the clicker to start the flame will not work. We had to have a repair man over on the 1st week we got the stove and it still have not arrived. I am stuck using a lighter to start the flame. Other than that I love the stove.
Written by a customer while visiting frigidaire.com