Customer reviews from frigidaire.com
Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Average customer rating
4.6
(3,657 Reviews)
Rating breakdown 3,657 reviews
5 Stars
2,723
4 Stars
616
3 Stars
133
2 Stars
65
1 Star
120
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Frigidaire - Gallery 5.6 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning and Air Fry - Black Stainless Steel
Customer Rating
4
Love the stove but could not keep if Children,
on February 3, 2020
Posted by: Proudowner72
[This review was collected as part of a promotion.] Love the stove but computer panel is sensitive with children would be fearful of how easy the stove can be turned on. I notice the that I get too close the computerized features, it will turn automatically.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome Stove, Oven, & Air Fryer
on February 12, 2020
Posted by: mae900
[This review was collected as part of a promotion.] I bought this in November 2019 for our new home. It's sleek look, and functionality of all its features are awesome! Easy to clean, and works great! So glad this was our new stove option!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Delivery problems
on February 13, 2020
Posted by: abcd1
[This review was collected as part of a promotion.] I like the stove but I do want to say that we waited almost 2 months to get it delivered. They missed the 1st delivery date and then a week later it showed up and the front burner wasn't working. The choice was replace the range and wait another month for a new one or get the burner repaired on a new stove. Poor handling from the company.
Other than that, I love the stove.
Other than that, I love the stove.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 14, 2020
Hello Abcd1.
We regret to learn that your initial experience was not positive. We do hope that we can restore your faith in our brand in the future.
Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
We regret to learn that your initial experience was not positive. We do hope that we can restore your faith in our brand in the future.
Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good/bad
on February 15, 2020
Posted by: Nicnc2008
[This review was collected as part of a promotion.] This stove was delivered on 12/20/2019.. I love the overall look of the stove, the air fry feature works great for crisping up wings and things.. however about 32 days later I started getting 3 quick beeps randomly throughout the day.. a few error codes showed up but nothing that was in the owners manual. Frigidaire came out and replaced the front panel. Its been about 3 weeks and yesterday I got the beeps again and two new error codes, door locked itself and also tried to start cleaning. I have called and they will be out on Friday. Hope they can get this taken care of. I love the stove.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, February 17, 2020
Hi, Nicnc2008.
Thanks for your review!
We’re so pleased to learn you made our brand part of your household.
I feel terrible to hear about the rocky start with your range.
I like to gain some additional details about your service appointments. Please be on the lookout for an email from me.
We appreciate your business with us, and we’re looking forward in the hopes of assisting you.
Regards-Derrick
Thanks for your review!
We’re so pleased to learn you made our brand part of your household.
I feel terrible to hear about the rocky start with your range.
I like to gain some additional details about your service appointments. Please be on the lookout for an email from me.
We appreciate your business with us, and we’re looking forward in the hopes of assisting you.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Left a review, am sick of this
on February 27, 2020
Posted by: Bren020898A
I left a review, had a reply. Was sent an email by them that for the 3rd time a repairman would be out. This time on a date they randomly sent from 8am til 5pm. Waited all day, again. Nobody ever showed nor called.
It has been well over a month. I call, am scheduled an app, no one shows. I call, schedule an app, no one shows. I left a review, got a reply then email with an app, no one shows.
This last time before I left a review I was told they had no one to repair it and would call in 48 hours to schedule a shipment of a new one. Instead I got yet another app with a no show.
I am so thrilled I spent thousands on this what could have been perfect range. Instead I have a useless piece of rock, still under warranty with an added extended warranty, and am unable to get anyone to fix this.
I do NOT recommend. As a matter of fact, I no longer recommend Frigidaire at all and will never own another item from them again. LG, Samsung and Whirlpool have all been excellent to send a repair person out within a day or two and fix any issue I ever had. I've never seen a major company play around like this before. You've been warned.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love this oven, except............
on March 12, 2020
Posted by: Elissa100
[This review was collected as part of a promotion.] We love this oven. Stove Top is GREAT, lots of room, great burner size options. Oven has 3 shelves (I've only always had 2!), nice feature. Easy to clean, looks great. Doesn't get 5 starts though because the Air Fryer feature really doesn't work well. We had a major SMOKE FEST the first time we used it, and we followed all the instructions clearly (I have a countertop Air Fryer, so we know how to use them). We've ended up using convection to 'air fry' because the technology just isn't up to par. Wish we didn't spend the extra money for that, we'll never use it (and we wasted money on the buying the air fryer tray).
Written by a customer while visiting frigidaire.com
Customer Rating
5
Surprising Air Fryer
on March 19, 2020
Posted by: Sandy 143
[This review was collected as part of a promotion.] We purchased the Frigidaire - 30" Front Control Gas Range with Air Fry in February of this year.
We were very pleased with the speed that the gas burners cook with and using NO special pans. We are extremely pleased. The most surprising item is the AIR FRYER BUILT INTO THE OVEN. We had tried a small fryer to cook French Fries for the family that took us five batches cooking for the family of 6. We were able to cook in our new oven with the air fryer for the entire family doing it once and without turning the potatoes. We used Frigidaire’s own special rack and basket which was great. Attached is the picture of the breaded chicken and roasted potatoes which I was able to master easily.
This oven makes it extremely easy to cook food for the entire family in a healthy manner. We love it!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Good features but inaccurate temperature range
on March 31, 2020
Posted by: Annoyedcook
[This review was collected as part of a promotion.] I bought this range last summer. Lots of great features, like the different-sized burners and the griddle. The problem with the oven is that the oven sensor seems to go on the blink anytime you bake something for longer than 30 minutes. It will register 400 degrees, but a manual thermometer will register only 300 or less. Ruined the Thanksgiving turkey, just turned a chicken into rubber tonight when instead of cooking consistently at 425 the temp dropped into the 200s without warning. Salesman said he would know what to do if it didn't work at all but hard to fix if it works some of the time and not always. Cannot recommend it for that reason. (Have found other similar reviews online, so I'm not the only one experiencing this problem).
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 1, 2020
Hello Valued Customer,
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred with these concerns. If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred with these concerns. If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com