Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Ivan
Verified Purchase:Yes
good product but the delivery time is long even with the logistic problem known
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: JCR
Verified Purchase:Yes
works as expected, no issues.
Written by a customer while visiting dell.com
Posted by: caleb r.s.
Verified Purchase:Yes
as to why the usb c cable is integrated and not simply replaceable since it is the most common failure point is absolutely wild. dell engineering you've done it again
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, July 5, 2022
Hello there, caleb r.s.,
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Over 30 deployed, constant source of Help Desk calls. Lead times are ridiculously long.
Response from dell.comBy Fred@Dell, DellRR, July 8, 2022
Good day, David Miller,
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
This seems to be a good dock with all the connections you would need. We haven't used it enough to speak to the longevity of it yet but is working well so far.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Gary
Verified Purchase:Yes
3 monitors plus the laptop!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Works great! Large variety of plugs.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Works as expected and provides both additional ports and acts as a charging station. I have two monitors connected and it will allow me to use the laptop as a third (although I am not currently doing that do to desk space). The laptop recognizes the dock as soon as I plug it in and I am ready to go.
I would recommend this to a friend!
Written by a customer while visiting dell.com