Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: good
Verified Purchase:Yes
good choice and connectivity
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: x
Verified Purchase:Yes
Easy to set up and use. Very reliable.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
The dock works well but be aware that if you need to use USB peripherals (USB Keyboard) attached to the dock in a pre-boot environment (e.g. System Password) you enable boot from Thunderbolt. If you can live with this lowering of the security of your laptop and are dismayed by the current order lead times on the WD19S, then pay the little extra to get the WD19TBS which has much lower order lead times.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
The docking station helps to connect the dual monitors with my laptop.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Network Administrator
Verified Purchase:Yes
This type of docking station is a good idea. The only downside that I have experienced so far is an USB port coming apart, while connecting a keyboard. Somehow, it was not covered by a warranty. Even though, it was the first use of the item. I am not new to electronic devices. I have been working with electronics since 1980. Plus, connecting a keyboard is pretty straightforward. So, I don’t attribute the situation to my mishandling.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Jaysea
Verified Purchase:Yes
Great product - poor in documentation.
Two issues of note:
1. The docking stations' data transfer cable plugs into the same port as the computer's power supply. Nothing in the documentation indicated that the computer would now draw its power directly from the docking station.
2. The monitor loses a couple of features when plugged into the docking station. The shutdown and startup is connected to the docking station. When plugged in directly to the computer the monitors shut down and startup with the computer. Now it's another step in the process. So, I left the monitor attached to the computer.
Two issues of note:
1. The docking stations' data transfer cable plugs into the same port as the computer's power supply. Nothing in the documentation indicated that the computer would now draw its power directly from the docking station.
2. The monitor loses a couple of features when plugged into the docking station. The shutdown and startup is connected to the docking station. When plugged in directly to the computer the monitors shut down and startup with the computer. Now it's another step in the process. So, I left the monitor attached to the computer.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: D
Verified Purchase:Yes
When used with the back USBC port of my Dell Precision 5560 laptop, the built-in screen kept shrinking/restoring and after 10 minutes I would loose picture on the external monitor, and the USB-A ports didn't work. After trying many combinations, it all works fine now using the 2nd-from-back USBC port on the left of the laptop and the DisplayPort output of the doc instead of HDMI. This was frustrating. I wish there was some documentation or a utility to advise which port to use on the laptop, and that you may need to use DisplayPort instead of HDMI. The cheap USBC->HDMI/single USBA dongle that came with the laptop worked better and wasn't picky about which USBC port it used.
I would recommend this to a friend!
Response from dell.comBy Fred@Dell, DellRR, July 5, 2022
Salutations, D,
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Bob
Verified Purchase:Yes
Works as expected, true plug and play
I would recommend this to a friend!
Written by a customer while visiting dell.com