Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: x
Verified Purchase:Yes
process is a bit info intensive but it works.
Written by a customer while visiting dell.com
Posted by: Dave W.
Verified Purchase:Yes
We've used Dell USB Docks for some time. One advantage is that they are quick and easy. The disadvantage is they are clumsy to configure on desks. We've never had an install that we were satisfied with.
Power is on the front instead of the back, which usually, but not always is a problem. it seems a better location would be on the back at the end. if they put the power on the back, they might as well add the Network port on that side too, it just makes sense.
The cable to connect to the PC is on the end, which actually works in most situations.
The usable ports on the "front" are fine, but they might consider moving the two ports that are currently on the back, to the end.
It would be nice if they had mounting on the bottom so the unit could be mounted under desks near the wire hole.
We've had to extend the USB C cable, which causes some issues when the users accidentally unplug it. Having a way to use different length USB C cables, that were securely attached, would be nice.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Jan
Verified Purchase:Yes
Great dock. Gets the job done.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
This dock arrived well packaged and works well as advertised. I recommend this product
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Well built works as promised
Written by a customer while visiting dell.com
Posted by: Customer
Verified Purchase:Yes
Decent variety of ports, good . Think it could use a few extra USB A, USB C, a headphone jack on the front or side near the power button.
Written by a customer while visiting dell.com
Posted by: Arnold
Verified Purchase:Yes
Amazing docking station, always helps to have extra inputs to add peripherals. Easily handles my 3 monitors with no problems.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
2
No longer work the money and certainly not worth the aggravation.
on June 17, 2022
Posted by: Jordan Nolan
Verified Purchase:Yes
The network ports on these have been having serious issues lately where they just cut in and out a few times a day. When we are paying 3x as much as a consumer grade devices and waiting nearly 4 months you would at least expect good quality, but they have become very unreliable in the past couple of years.
I am better off purchasing 3 consumer units for each laptop and paying less and have dozens if not hundreds of docks here before I see one of these Dell Docks arrive.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 20, 2022
Hey there, Jordan Nolan,
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com