Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Anonymous
Verified Purchase:Yes
Dock works fantastic. High quality with all of the inputs needed. Super easy to setup and use.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Great dock, overall, but two demerits:
Works great with my work Precision laptop but restarting/cold boot on my XPS 13 9300 requires you to unplug the dock and plug it back in again. Workaround is to simply shut the XPS down and disconnect/reconnect to the dock.
No sound outputs / headphone jack on dock. This isn't a problem for me, as my monitor has speakers that can play sound delivered via HDMI, but might be a dealbreaker for some.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Just the right number and types of ports!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
It just works! That's saying a lot for a dock.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Disappointed
Verified Purchase:Yes
Laptop does not boot with this dock.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, May 19, 2022
Hello, Valued Customer,
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Works seamlessly. Supports my multiple U4320Q monitors
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Plug and play, just like they say
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Tim
Verified Purchase:Yes
Works great! Does everything it's supposed to do.
Written by a customer while visiting dell.com