Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Anonymous
Verified Purchase:Yes
The "S" should stand for sucks because it doesn't have audio out. It also intermittingly flashes screens on and off.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, May 12, 2022
Salutations, Valued Customer,
We're sorry to hear about the difficulty that you had with your Thunderbolt dock. This is certainly not the experience we like to hear from our customers. Please take a moment to call or chat in order to speak with another representative at your earliest convenience: https://bit.ly/DellSupportTeam. We hope that the next representative you speak with is able to help resolve your concerns.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
We're sorry to hear about the difficulty that you had with your Thunderbolt dock. This is certainly not the experience we like to hear from our customers. Please take a moment to call or chat in order to speak with another representative at your earliest convenience: https://bit.ly/DellSupportTeam. We hope that the next representative you speak with is able to help resolve your concerns.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Phil
Verified Purchase:Yes
I'd give this a 3.5 to 4 rating. We've had some that just would randomly stop working. A secondary issue is that the usb cable from the dock to the computer needs to be replaceable. We've had several people pinch these in standing desks or some where the cable just went bad. Unfortunately it wasn't something that we could purchase from dell or find online easily. They are super easy to replace if you can find the replacement.
Written by a customer while visiting dell.com
Posted by: GaryP
Verified Purchase:Yes
I'm trying to figure out how to make it work, as none of the USB slots work...very disappointed in the documentation and the lack of plug & play.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, May 16, 2022
Hi, GaryP,
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Flea Flicker
Verified Purchase:Yes
Many, or most issues we have had with Docking stations are resolved by rebooting. It's not as easy as it sounds. You have to remove any source of power and thn hold the power button to discharge the "Flea Power" The bit left in the capacitors. It takes 30-60 seconds and if you don't then don't bother trying a reboot. It won't work. If you do then chances are everything will work fine.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Temi
Verified Purchase:Yes
Only 1 screen works on Mac, Only 1 Display Port works on Windows
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, May 16, 2022
Hello, Temi,
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Linda W
Verified Purchase:Yes
Great docking station . Only thing needed is an audio plug.
I would recommend this to a friend!
Response from dell.comBy Fred@Dell, DellRR, May 17, 2022
Good day, Linda W,
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Nigel - Fujifilm Diosynth
Verified Purchase:Yes
Excellent business product
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: WFS Assessments
Verified Purchase:Yes
Very good and stable product.
I would recommend this to a friend!
Written by a customer while visiting dell.com