Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Minh
Verified Purchase:Yes
It's perfect for my XPS 15 9500 and two USB C monitors. I have enough ports for external hard drives, usb keys, dvd drive, and headphones. Super convenient usb c to my XPS 15. Im really glad that I bought it.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: BT
Verified Purchase:Yes
This dock works well, but for the cost it should have several more USBA ports. It's pretty inconvenient to only have two on the dock. I know USBC is the new thing, but many items including wireless keyboards and mice are still old style. To be five stars, more ports are needed.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
Docking station makes work/home transitions easy and quick!
on December 29, 2020
Posted by: mw 6bq7 user
Verified Purchase:Yes
I ordered the WD19TB because it is the closest thing I could find to my employer's set up. This lets me bring my employer's notebook home and get it connected and running with minimum hassle. I was able to equip both docking stations nearly identically (keyboard and mouse), and the home-based docking station lets me us a couple of very nice twin monitors, just like at work. I was even able to plug in an ancient Dell audio system (from a Desktop system I bought back around 2005). This old amplifier works well with the MSTeams application that we use for remote conferences.
Not being current on the latest Dell offerings, I wasn't sure that "Thunderbolt" meant (I think it relates to the bandwidth of the docking connection) but that was the recommended docking station for the notebook (Dell Latitude 5400) I bought.
It works fine with the new one, but my employer's slightly older notebook doesn't have Thunderbolt compatibility, so it flags that on power up, and I have to press F1 to get past the warning. This is a very minor hassle. Everything appears to work fine with both of the notebooks.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: IT - TJ
Verified Purchase:Yes
WE have recently purchased 4 of these docking station. the one main issue is the power button, which is not functioning properly on all 4 stations. When pressing the button, it does nothing. the only way to get the laptops to turn on is to unplug and re-plug the laptop to the station (double USB C's). All four have this same issue, as well s the two replacement docking stations... support believes it is a software issue (again, using Dell laptops). need to wait for a driver update to "possibly fix". until then we need to use a work around.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 1, 2021
Hello, TJ,
Thank you for your review. We apologize for the issues you have come across when you try to use your docking station. We appreciate your review and hope to have a new update for the docking station soon to help with the power button.
Best,
Fred@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Direct phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for the issues you have come across when you try to use your docking station. We appreciate your review and hope to have a new update for the docking station soon to help with the power button.
Best,
Fred@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Direct phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Gary S.
Verified Purchase:Yes
Works flawlessly. I updated all drivers on my XPS 9500 as required, then plugged in the thunderbolt dock. It configured itself, and was up and running in minutes. It has all of the ports I need, now and in the foreseeable future.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Robert
Verified Purchase:Yes
We own three older laptops and docking stations and they worked great. These make absolutely no sense. You have to plug the power in for the laptop separate from the power to the docking station and plug both into the laptop. It's WAY less convenient than the old versions of docking stations and not worth anything approaching what they charge for it. If you don't get one, though, you can't plug in additional monitors, or anything else.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, March 19, 2021
Hello, Robert,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Cs
Verified Purchase:Yes
on off button works horribly, I have to push it multiple times for it to work
Response from dell.comBy Fred@Dell, DellRR, November 5, 2021
Hello, Cs,
Thank you for your response. We are sorry for your experience when trying to start your PC. We would love to help and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
If you still run into issues, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your response. We are sorry for your experience when trying to start your PC. We would love to help and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
If you still run into issues, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Paul K
Verified Purchase:Yes
Long wait from order to delivery - over 4 months! Would be nice to have a few more USB ports. But works great and reliable.
I would recommend this to a friend!
Written by a customer while visiting dell.com