Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Customer Rating
5
Works well with Dell devices.
on April 25, 2022
Posted by: Anthony
Works very well with the Dell devices i tested it with.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: JK
Verified Purchase:Yes
Expensive , however it works really well. Only issue was a very long wait time from order date to ship date.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: TD
Verified Purchase:Yes
Seamless process. order, arrival, use
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Customer Rating
3
OK, nothing special but the "using this port disables that port" should be explained more boldly.
on April 26, 2022
Posted by: Dave
Verified Purchase:Yes
If you use the USB-C port to connect to a monitor (like the Dell monitor that has camera and mic built in, which requires the USB-C connection, then the HDMI port doesn't work. That's not a big deal since there are at least two DisplayPort ports, and you can use a DP to HDMI cable instead. However, this has confused every user I have who has tried to set things up, and should be made far more clear in an expensive docking station.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, April 29, 2022
Hello there, Dave,
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We're sorry for the trouble you have come across with your product. We would love to help and have provided steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: John
Verified Purchase:Yes
The dock is very compact and quiet and provides sufficient power.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Maggie
Verified Purchase:Yes
Easy to use. Makes unplugging laptop and monitors quick and easy. One cord into the laptop and you are ready.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: J
Verified Purchase:Yes
Great product! Also works with macs. Perfect for hot desks.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: SomeGuy
Verified Purchase:Yes
The dock was simple to setup and just works. You couldn't ask for much more.
I would recommend this to a friend!
Written by a customer while visiting dell.com