Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Jacob Kane
Verified Purchase:Yes
[This review was collected as part of a promotion.] Pretty good dock overall, though it's honestly the only one at this level. It does work with non Dell computers at least.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
Finally! A Dell docking station that works with Dell laptops!
on February 14, 2022
Posted by: A. Diedrich
Verified Purchase:Yes
[This review was collected as part of a promotion.] Finally! A Dell docking station that works with Dell laptops! The previous one I had cause my laptop to constantly overheat and never had constant issues - it works great with my wife's Samsung laptop though. This one - PERFECT.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Estimator
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an upgrade from the previous Dell Docking Station I have. I appreciate that it provides power to the laptop as well as the connections I need. I was able to purchase a mount from Dell as well and placed it under my desktop to clear up clutter. I recommend this product
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best, most reliable Thunderbolt dock I have used! It works as intended. You can hot un-dock and hot dock with everything reconnecting. Supports two 4K screens at 60Hz. Is more compatible than other brands I have tried.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Jason
Verified Purchase:Yes
Works with 5540 laptop. I plug the USB dongles into the back of the docking station. This connects wireless keyboard, mouse, headset. Two monitors are connected to it. When I get to work all, I have to do is plug in one cable
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: FV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good docker. Could provide better user manual.
Written by a customer while visiting dell.com
Posted by: R R
Verified Purchase:Yes
Dell picked an inopportune time to ask for my review. I have had the WD19TBS for about ten days. As instructed, I downloaded any possible driver updates before using the product. I connected a second monitor in the HDMI port, internet cable in the Ethernet port and wireless mouse and a wired keyboard in the USB ports. Every device plugged into the WD9TBS worked flawlessly. I took my laptop with me on a five day trip. When I plugged the WD9TBS into my laptop upon my return the only devices that are now operational are the power supply and the second monitor. None of the USB ports or the Ethernet port are functional. I have shutdown and restarted my laptop a number of times and have unplugged and plugged back in the WD9TBS a number of times without success of restoring the functions of the non-responsive ports. I not yet contacted Dell with these issues but will do so as soon as I finish this review. Hopefully, they have a suitable resolution to this aggravating problem.
Response from dell.comBy Fred@Dell, DellRR, February 21, 2022
Hi, R R,
Thank you for your very detailed review. We are sorry your Dell Thunderbolt Dock isn't functioning the way it was designed. We understand that the overall functionality of your products means a lot and have provided a possible fix to help with your issue:
1.cEnsure that the latest BIOS and drivers for your laptop and the docking station are installed on your laptop.
2. If your BIOS Setup has a USB Enabled/Disabled option, make sure it is set to Enabled.
3. Verify if the device is detected in Windows Device Manager and that the correct device drivers are installed.
4. Ensure that the docking station is connected securely to the notebook laptop. Try to disconnect and reconnect the docking station to the laptop.
5. Check the USB ports. Try plugging the USB device into another port.
6. First power off the docking station by disconnecting the USB-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting the power adapter to the dock before connecting the USB-C cable to your laptop.
If you still have issues with your WD19TBS, this article link can provide further solutions to help its functionality:
How to Use and Troubleshoot Dell Thunderbolt Docking Station WD19TB or WD19TBS | Dell US: https://dell.to/3AcBgv2
If you continue to run into problems, please use the information below to contact Dell Support as soon as possible.
All the best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your very detailed review. We are sorry your Dell Thunderbolt Dock isn't functioning the way it was designed. We understand that the overall functionality of your products means a lot and have provided a possible fix to help with your issue:
1.cEnsure that the latest BIOS and drivers for your laptop and the docking station are installed on your laptop.
2. If your BIOS Setup has a USB Enabled/Disabled option, make sure it is set to Enabled.
3. Verify if the device is detected in Windows Device Manager and that the correct device drivers are installed.
4. Ensure that the docking station is connected securely to the notebook laptop. Try to disconnect and reconnect the docking station to the laptop.
5. Check the USB ports. Try plugging the USB device into another port.
6. First power off the docking station by disconnecting the USB-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting the power adapter to the dock before connecting the USB-C cable to your laptop.
If you still have issues with your WD19TBS, this article link can provide further solutions to help its functionality:
How to Use and Troubleshoot Dell Thunderbolt Docking Station WD19TB or WD19TBS | Dell US: https://dell.to/3AcBgv2
If you continue to run into problems, please use the information below to contact Dell Support as soon as possible.
All the best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dock replaces an older Dell dock (the square type), and has a lot of improvements over that older style. I appreciate the longer TB cable, the slimmer form factor, and the improved device compatibility. I have been using it with several computers including a DELL Precision 5530, 5540, 5550 and now a 5560. I also found that it works well with a 13" Macbook Pro.
I would recommend this to a friend!
Written by a customer while visiting dell.com