Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Dee
Verified Purchase:Yes
[This review was collected as part of a promotion.] It took a along time to get here but it works as advertised
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Ed W.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good quality. We have several of these docks using in the company. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Ruth R
Verified Purchase:Yes
It looses connectivity with my keyboard and mouse (which connects to it by a USB) for a brief 10 - 15 seconds when you download a file from email/Google Drive folder etc. which I am not fond of and think that Dell should keep the seamless connectivity the same as their previous docking stations. I wish the Dell Thunderbolt Dock – WD19TBS had more USB connections and 1 more HDMI port connection to it. I have to use it as the XPS Dell laptop comes with only 1 USB and 1 USB Type C port on it. So it is a must to use and deal with the technology imperfections.
Response from dell.comBy Fred@Dell, DellRR, February 7, 2022
Salutations, Ruth R,
Thank you for your review. We apologize for the issues you have come across with your Dell dock. We understand you have issues with the connectivity of your keyboard. Please, use the information below to contact Dell Support at your earliest convenience.
Sincerely,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for the issues you have come across with your Dell dock. We understand you have issues with the connectivity of your keyboard. Please, use the information below to contact Dell Support at your earliest convenience.
Sincerely,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: BarbaraGarden
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great. Has everything I need to keep screens and accessories running.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Operates flawlessly. Happy I purchased this dock.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Matt
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was very excited to get this docking station so I could hide all my printer, monitor and ethernet cables and just have one cable coming from a compartment under my desk to my laptop. But the Thunderbolt cable provided with the docking station is too short - it is only about 32 inches long. The docking station works great, but I had to put it right behind my laptop and still have all the cables showing on my desk. Now I have to spend time and money finding and purchasing a thunderbolt extender. Wish the cable was longer. 3.5 or 4ft would be great.
I would recommend this to a friend!
Response from dell.comBy Fred@Dell, DellRR, February 7, 2022
Hello there, Matt,
Thank you for your review and the details you have provided. We apologize for the length of the cable for your Dell Thunderbolt Dock. We appreciate the feedback and will use it in regard to helping us improve current and future products within the Dell Brand. If you require further assistance, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review and the details you have provided. We apologize for the length of the cable for your Dell Thunderbolt Dock. We appreciate the feedback and will use it in regard to helping us improve current and future products within the Dell Brand. If you require further assistance, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: MRC
Verified Purchase:Yes
[This review was collected as part of a promotion.] My Dock works great and was easy to setup.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Brian K
Verified Purchase:Yes
[This review was collected as part of a promotion.] Pricey, but pretty amazed at the dock. I have never used one before but having a single laptop as the only device is nice. Close the lid and connect, and it is like sitting at a desk with two monitors. It even knows to move my Main Display when the laptop is closed.
I would recommend this to a friend!
Written by a customer while visiting dell.com