Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Unimpressed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Seeing very strange behavior. Running two monitors. One is running a game so it captures the display in full screen mode. If I click on anything in the second monitor like a tab of a web browser, then both displays go blank and is takes a couple seconds for them to recover. The video game is minimized so I have to re-open it. I'm not impressed at all. Strange because I have Dell docking station for may work laptop which works just fine. Still trying to figure this one out.
Also, the installation instructions are really bad. Minimal text. Just pictograms which are pretty much useless. These directions warn about improper behavior unless you update BIOS and drivers. I think I did this but again, the directions are really bad.
Also, the installation instructions are really bad. Minimal text. Just pictograms which are pretty much useless. These directions warn about improper behavior unless you update BIOS and drivers. I think I did this but again, the directions are really bad.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 26, 2022
Salutations, Valued Customer,
Thank you for your review and the details you have provided. We understand you are having trouble when trying to use multiple displays through your Thunderbolt Dock. We apologize for the trouble you have encountered and have provided steps on how to fix this issue:
- Reset the monitor to Factory Defaults. Refer to the User Guide of your monitor for more information about how to reset the monitor to factory defaults.
- Ensure that the video cable (HDMI, or DisplayPort) is connected securely to the monitor and the docking station.
- Disconnect and reconnect the monitor/s from the docking station.
- First power off the docking station by disconnecting the USB-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting a power adapter to the dock before connecting the USB-C cable to your laptop.
If you still have trouble with the small disconnect or flicker of your second monitor while using the dock, this article link can help by providing more troubleshooting steps:
How to Use and Troubleshoot Dell Thunderbolt Docking Station WD19TB | Dell US: https://dell.to/34QBYzC
If your issues continue, please take the time to contact Dell Support for further assistance. A representative will help you as soon as possible.
Sincerely,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review and the details you have provided. We understand you are having trouble when trying to use multiple displays through your Thunderbolt Dock. We apologize for the trouble you have encountered and have provided steps on how to fix this issue:
- Reset the monitor to Factory Defaults. Refer to the User Guide of your monitor for more information about how to reset the monitor to factory defaults.
- Ensure that the video cable (HDMI, or DisplayPort) is connected securely to the monitor and the docking station.
- Disconnect and reconnect the monitor/s from the docking station.
- First power off the docking station by disconnecting the USB-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting a power adapter to the dock before connecting the USB-C cable to your laptop.
If you still have trouble with the small disconnect or flicker of your second monitor while using the dock, this article link can help by providing more troubleshooting steps:
How to Use and Troubleshoot Dell Thunderbolt Docking Station WD19TB | Dell US: https://dell.to/34QBYzC
If your issues continue, please take the time to contact Dell Support for further assistance. A representative will help you as soon as possible.
Sincerely,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Richard Armondi
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dock works exceptionally well. Easy for user with no set up time.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Not as good as the old pin docks but improving
on January 25, 2022
Posted by: alee1038
Verified Purchase:Yes
[This review was collected as part of a promotion.] These new thunderbolt docks had a lot of issue starting out but now they are getting better and more reliable
I would recommend this to a friend!
Response from dell.comBy Fred@Dell, DellRR, January 26, 2022
Hey there, alee1038,
Thank you for your review. We appreciate the feedback you have left in regard to the Dell Thunderbolt Dock you have. We're glad to know the product is working while improving on your end. We apologize for any issues you have encountered while using your product. If you have any other trouble with using it, please contact Dell Support as soon as possible with the information below.
All the best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We appreciate the feedback you have left in regard to the Dell Thunderbolt Dock you have. We're glad to know the product is working while improving on your end. We apologize for any issues you have encountered while using your product. If you have any other trouble with using it, please contact Dell Support as soon as possible with the information below.
All the best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked right out of the box. Placed it behind the computer, plugged it into the wall, plugged in the display, and plugged it into the computer - bam! Up and running. Plugged in all the peripherals and they worked without a hitch. I appreciate have only one connection to handle power and data for my XPS 15.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Boogie
Verified Purchase:Yes
[This review was collected as part of a promotion.] Finally a dock that works without having to go through hoops of plugging in in a certain order, connections dropping etc. This works great!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Scott Peach
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a very easy to use, and convenient solution. Having Thunderbolt 3 gives a huge improvement over just USB-C, allowing me to have 2 4K displays instead of only 1.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Trajon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does the job. Only thing is that this only has 1 HDML slot, so be conscious of that when setting up
Written by a customer while visiting dell.com
Posted by: Sam
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Docking Station has made working in multiple locations very handy.
Written by a customer while visiting dell.com