Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Marc
Verified Purchase:Yes
Easy to set up and works great.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1
Rating system needs to check for return requests
on December 20, 2021
Posted by: Veav
Verified Purchase:Yes
Was recommended this dock for my laptop purchase, but the dock doesn't draw enough power for the laptop's needs and I returned it - so I'm not sure why they want me to review it. Should probably stop recommending this dock for that laptop.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, December 21, 2021
Hi, Veav,
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Ted_O
Verified Purchase:Yes
Does what I need it to do, but gave it 4 stars because of it's price.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Worked for 1 day, then it died.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, December 22, 2021
Hello there, Thomas,
Thank you for your review. We're sorry for your experience with a possibly defective product. We would like to make things right. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We're sorry for your experience with a possibly defective product. We would like to make things right. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
When I close the laptop the monitors go dark. Jusryas expected. But to start up again the next day. How come I have to reboot the whole system for the monitors to wake again. Please help.
Response from dell.comBy Fred@Dell, DellRR, December 22, 2021
Hi,
Thank you for your feedback and review. We apologize for the issues you have come across with your product. Below are the steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the issues you have come across with your product. Below are the steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: VicT
Verified Purchase:Yes
Love this docking station for my XPS 15 9510 laptop. Makes it easy to plug into my fixed workarea and still be easily portable. Lots of good ports. Good power management. Wish it had a bit more USB, since the 9510 has very little. A bit pricey.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: me
Verified Purchase:Yes
grrrrrrrrrrrrrrrrrrrreat c
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: sjwinds
Verified Purchase:Yes
It has some quirks when I remove the laptop and go back to plug it in I have to plug my AC adaptor in also to get it to connect again. The power switch/light does not work either. Once connected it does connect my dual monitors and backup to my laptop and works fine
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 3, 2022
Hey there, sjwinds,
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com