Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Anonymous
Verified Purchase:Yes
Works great. It connects easily
Written by a customer while visiting dell.com
Posted by: Rob Christ
Verified Purchase:Yes
Great product works well and charges the laptop while it is connected
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
This TB Dock works great out of the box
Written by a customer while visiting dell.com
Posted by: Mike L
Verified Purchase:Yes
Terrific Dock. Connects quickly and I love the usb-c charging capability; one plug gives me both power and video.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: SC_UCBearcat_Fan
Verified Purchase:Yes
Great Product that took forever to ship and receive.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Sharpie21009
Verified Purchase:Yes
Great product that provides everything one might need in a docking station. Delivery time was quite long however.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Excellent so far. Powerful with enough display and USB ports (and the ethernet port). Plus it opens up two ports on my XPS 15. Wish I would have bought this earlier as I would not have had to buy other peripherals.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: sync blink
Verified Purchase:Yes
addional monitors blink like crazy
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, December 6, 2021
Good day, sync blink,
Thank you for your feedback. We are sorry for the issues you have come across with your monitor. We would love to help and have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue.
1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.
If your monitor still remains black, this link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback. We are sorry for the issues you have come across with your monitor. We would love to help and have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue.
1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.
If your monitor still remains black, this link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com