Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Eugene
Verified Purchase:Yes
This dock is very good and very useful. It allows me to connect all my peripherals to my laptop while at the same time charging the laptop as it supplies more than enough power to do so. My only complaints are that I wish it had a few more ports and that it was a bit cheaper than it is. Therefore I gave it four stars.
Written by a customer while visiting dell.com
Posted by: RS Becker
Verified Purchase:Yes
Turns my laptop into a desktop with a second screen and ports for usb devices and Ethernet. Works well and worth the investment.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Brescianator
Verified Purchase:Yes
Great dock!! Allows for my two monitors and it charges my laptop through the thunderbolt drive!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Great for my XPS15, lasted about 1 week with my XPS13 though...
on November 9, 2021
Posted by: Nick
Verified Purchase:Yes
Works fine with my XPS15. Worked great with my company's XPS13 for about a week or so, before the docking station decided to stop communicating with it entirely. Everything else works fine with the 13" (4K displays connected directly, external audio devices, etc.), but the docking station refuses to do anything with the XPS13 at all anymore. Since my XPS15 was the primary computer for this dock and everything still works fine there I'd probably have never even known about this and would have 5-star'ed the unit...but it feels really low-quality to have two Dell devices simply stop working together.
Since my XPS13 is a work computer, and this docking station is a personal device that continues to work with my personal devices, this isn't anywhere near as bad as it could have been...but I am extremely close to considering opening up a support ticket for a faulty unit.
Response from dell.comBy Fred@Dell, DellRR, November 10, 2021
Salutations, Nick,
Thank you for your input. We apologize for the lack of instructions and guidance when it comes to installing your WD19 product properly. We would love to help right away. Below is the article link that can further assist with configuring and troubleshooting your docking station.
WD19 and WD19S Guide: https://dell.to/2TdHyJS
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input. We apologize for the lack of instructions and guidance when it comes to installing your WD19 product properly. We would love to help right away. Below is the article link that can further assist with configuring and troubleshooting your docking station.
WD19 and WD19S Guide: https://dell.to/2TdHyJS
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: AfterPay employee
Verified Purchase:Yes
Works well no issues at all
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: JC Green
Verified Purchase:Yes
All of Dell's Representatives were absolutely wonderful to work with.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Arturo S
Verified Purchase:Yes
Good docking. Work fine but not all features available for Alienware M15 R4
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Artsrt8
Verified Purchase:Yes
Great product. High quality.
I would recommend this to a friend!
Written by a customer while visiting dell.com