Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Leo
Verified Purchase:Yes
Build quality is nice. Great for PCs. Unfortunately these do not support dual screen monitors on Mac despite having thunderbolt support. That wasn’t clear to me and has caused us some headaches. For PCs they are great.
Response from dell.comBy Fred@Dell, DellRR, February 25, 2021
Hello, Leo,
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: John Reuther
Verified Purchase:Yes
After having trouble and returning a non Dell dock this one works perfectly!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rob H
Verified Purchase:Yes
Seems to work well, I don't push it with 4K monitors or anything, but it doesn't take up much room on my desk.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Brad
Verified Purchase:Yes
The dock's compatibility with DP, HDMI, and UBS-C monitors is perfect. The performance all around is excellent. I knocked it down a star due to the limited number of USB-A ports. Three is too few, so you have to add a hub or USB-C to USB-A converters.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Matthew
Verified Purchase:Yes
better with the single USBC connection, but USB drives don't stay connected.
Response from dell.comBy Fred@Dell, DellRR, March 1, 2021
Hello, Matthew,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
1
Below standard for recommendation of why it was purchased.
on February 28, 2021
Posted by: B
Verified Purchase:Yes
Doesn't work on 7750 for full power requirements.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, March 1, 2021
Hello, B,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Romeo Valladares RN
Verified Purchase:Yes
This is a wonderful device, I can plug-in many different accessories including my iPad and a monitor and my telephone this docking station seems to do it all thank you Dell! great job
Written by a customer while visiting dell.com
Posted by: A
Verified Purchase:Yes
Better items are vailable for this price
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, March 17, 2021
Hello A,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com