Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Trevor
Verified Purchase:Yes
A must need for connecting multiple monitors. Tried one of the mini hubs but was still quite limited. This took care of my hookup needs.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Good, but not great unless connecting Dell devices
on February 20, 2021
Posted by: TomH
Verified Purchase:Yes
The dock performs well, but support for non-Dell connectivity is poor. Standard Intel Thunderbolt drivers access basic functions, but little things (e.g. The On/Off button) don't work at all. Odd behavior for a Thunderbolt dock.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, February 22, 2021
Hello, TomH,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: JR
Verified Purchase:Yes
There are lots of video glitches and weird things that happen with external drives. I actually have to disconnect power from external drives to keep them from spinning unnecessarily when the computer is disconnected from the dock. I miss the old E series docking stations.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, February 22, 2021
Hello, JR,
Thank you for your feedback and review. We apologize for the issues you have come across with your product. Below are steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for the issues you have come across with your product. Below are steps to run the hardware troubleshooter through Windows.
1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: C.R. Leal
Verified Purchase:Yes
Excellent! Just what I needed.
Written by a customer while visiting dell.com
Posted by: .
Verified Purchase:Yes
Simple, more resolution and USB-C
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: bsh
Verified Purchase:Yes
Love being able to easily plug my laptop into the dock and use my large monitor, keyboard, and mouse. When I want to use the laptop only, it's easy to do.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Emmanuel S.
Verified Purchase:Yes
Perfect! Does everything I need.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Brian
Verified Purchase:Yes
Works perfectly. Really a great solution for a small business.
Written by a customer while visiting dell.com