Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Steve
Verified Purchase:Yes
Excellent way to dock your dell if you are using a home computer system; it minimizes the number of cords required for a home office setup. It allows you to use the charger and small dock that came with the computer for travel.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Golden
Verified Purchase:Yes
I got this dock because I had so many things connected to my laptop and it was a pain to reconnect them all whenever I left my desk and came back. (Monitor, mouse, audio output, audio input, and webcam.) Now I can connect *almost* everything just with the one Thunderbolt cable–it makes life so much easier! The only place it falls a bit short is that I noticed if I connect my external webcam through it, for some reason it flickers. Maybe the throughput isn't enough for streaming video? But it isn't a big issue because everything else works perfectly. So, when I sit down at my desk, now I just need to connect the Thunderbolt cable for the dock and my one USB connection for my webcam. It does make life much easier.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
Works well, does everything I need in a dock
on February 5, 2021
Posted by: D. M. Benjamin
Verified Purchase:Yes
Provides plenty of power, connects 2 monitors with no problem (can do more if you’ve got em), conveniently provides power, Ethernet, and several usb inputs over one usbC lightning port. Doesn’t get too hot. Shipping was delayed multiple times, but it arrived eventually.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
Upgraded ports in a smaller package so you have more room on your desk. Its excellent.
on February 7, 2021
Posted by: L
Verified Purchase:Yes
Smaller and more ports then its predecessor - the WB16
Written by a customer while visiting dell.com
Posted by: chris c
Verified Purchase:Yes
defective upon arrival. wouldn't turn on or power anything. crashed the computer when you plugged it in.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, February 9, 2021
Hello, chris c,
Thank you for your review. We apologize for the issues you have encountered with your defective product and would love to help in getting this resolved as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for the issues you have encountered with your defective product and would love to help in getting this resolved as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Videoguy
Verified Purchase:Yes
Does everything it is supposed to do. I did get an alert that the power was insufficient for computer but will work. This message did not come back. Not enough user setup info for my liking, ie it was never adequately explained why and when we need to plug in two USB-C power sources.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Recent Purchaser
Verified Purchase:Yes
If you’re looking to utilize more than one monitor, rethink this purchase. It only has one HDMI out and if you try to use a HDMI to Lightning port at the same time as you are using the HDMI port, forget about it! The dock doesn’t support this. You’ll have to buy an additional device that plugs into the lightning port and has two HDMI outputs. For the price, you’d think Dell could’ve made the choice to allow for multiple HDMI inputs. Also, the lightning port cord to the computer is a loose fit. Meaning your screens will go out and refresh from time to time. Not worth the money for the limited capability.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, February 11, 2021
Hello,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
3
Bummer it takes two power supplies to work!
on February 10, 2021
Posted by: DGR Carter
Verified Purchase:Yes
Dock works fairly well, but I need to have a second power supply to run that and my M7750. The older port replicators were great. Only one power supply and worked flawlessly with three monitors. This is a step backwards. Try it again Dell!
I would recommend this to a friend!
Response from dell.comBy Fred@Dell, DellRR, February 12, 2021
Hello, DGR Carter,
Thank you for your review. We appreciate your kind words and are happy to know you're enjoying your product. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please use the information below to contact Dell at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We appreciate your kind words and are happy to know you're enjoying your product. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please use the information below to contact Dell at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com