Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Shilah P.
Verified Purchase:Yes
Was exactly as expected and needed. Arrived quicker than promised.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: mstaustin
Verified Purchase:Yes
It's a great dock that works seamlessly with my business laptop. It does everything I need... with one exception. It offers 3 USB ports, which to me is way too few. I bought the WD19TB to replace my old Dell dock (K07A E-Port), that one had 5 USB ports, and I did not expect that a newer model would take away ports. Hence I deduct one star.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: mweine
Verified Purchase:Yes
Not powerful enough for gaming PCs. Display link HDMI outputs are buggy and screens go blank and the unit has to be power-cycled to get the picture back.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Robert M
Verified Purchase:Yes
I purchased this with a Dell XPS 15 (Series-7590) laptop. Sleep functionality is completely unreliable. See my review of the XPS 15 for details. Other than that, it works well with my external keyboard, mouse and one 1080p monitor. If not for the sleep issues, I'd given this 5 stars.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 11, 2021
Hello, Robert M,
Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
Best,
Fred@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Direct phone number to Dell: 1-800-624-9896
Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
Best,
Fred@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Direct phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Dmitry
Verified Purchase:Yes
Works great! Charges laptop via usb-c
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mark in Miami
Verified Purchase:Yes
This new Thunderbolt dock really works well with the front USB and USBC ports and able to easily (extra cable needed) to run two great monitors. Very happy with the setup and have always liked Dell products.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
2
I have a TB16 and got WD19TB. The TB16 supports two 4k monitors with 60Hz each. But the WD19TB support only one 4k monitor with 60Hz and the second running 30Hz. So for me, that is a step down in quality and performance.
on January 21, 2021
Posted by: https://yaplex.com
Verified Purchase:Yes
Does not support 2 4k monitors with 60Hz
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 22, 2021
Hello, https://yaplex.com,
Thank you for your feedback and review. We apologize for your purchase experience and would love to help you as soon as possible. Please, use the information below to contact Dell at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We apologize for your purchase experience and would love to help you as soon as possible. Please, use the information below to contact Dell at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Rebecca P
Verified Purchase:Yes
Works great with 2 monitors. I wish it hadn't taken so long to receive it. Other than that all good.
I would recommend this to a friend!
Written by a customer while visiting dell.com