Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Customer Rating
1
Sent back. Doesn’t work as advertised w/ 2020 MBP
on December 26, 2020
Posted by: Cmc
Verified Purchase:Yes
Does not work as advertised and unable to properly drive two monitors via display port. Returned immediately but still waiting on refund.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 30, 2020
Hello CMC,
Thank you for your feedback. We are sorry this product disappointed you. Perhaps the WD19DC would be a better fit for you. We are sorry for any inconvenience this may have caused.
Returns normally take between 30 - 45 days to process. It depends on the type of payment. These times are estimated but can happen faster or slower depending on circumstances. It normally takes about 10 days for the product to return to the return facility. From there, the product sits with all the other thousands that have been returned and get scanned in, this takes about 10 days. Once that is done, it can take another 10 days for the financial office to generate the credit memo and notify your bank. It can take your bank a complete billing cycle to credit your account.
Also, if you purchased through Dell Financial Services, it can take approximately 45 days.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We are sorry this product disappointed you. Perhaps the WD19DC would be a better fit for you. We are sorry for any inconvenience this may have caused.
Returns normally take between 30 - 45 days to process. It depends on the type of payment. These times are estimated but can happen faster or slower depending on circumstances. It normally takes about 10 days for the product to return to the return facility. From there, the product sits with all the other thousands that have been returned and get scanned in, this takes about 10 days. Once that is done, it can take another 10 days for the financial office to generate the credit memo and notify your bank. It can take your bank a complete billing cycle to credit your account.
Also, if you purchased through Dell Financial Services, it can take approximately 45 days.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
5
Using a dock for the first time, makes things easier.
on December 26, 2020
Posted by: DenizkurtE
Verified Purchase:Yes
Dell Dock makes my trading setup so much easier
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Nicolas M
Verified Purchase:Yes
Very nice dock! Just a little noisy.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Alex
Verified Purchase:Yes
Great for mobile workstation and adding monitors to laptop. Love the proorts for all kinds of peripherals
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: n/a
Verified Purchase:Yes
It works as expected but I had to use two display port cables rather than USB-C.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: TRS
Verified Purchase:Yes
Makes using your laptop as a desktop a seamless task. Quickly go from desktop powerhouse to on the road presentation. Perfect for work from home with occasional in executive or client meetings. I'm going to talk my boss into getting one for the office, then I can just plug into a monitor and peripherals and get to business.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: hank
Verified Purchase:Yes
Docking station works as expected.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Joe
Verified Purchase:Yes
Great new computer for me
I would recommend this to a friend!
Written by a customer while visiting dell.com