Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Rick Short
Verified Purchase:Yes
Annie Rigg does a great job of anticipating my needs and stepping in to solve our needs
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Christopher Noyes
Verified Purchase:Yes
Perfect dock to go with the new xps 15
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Happy Cunstomer
Verified Purchase:Yes
Nothing special other than it does what it is meant to do.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Philip C
Verified Purchase:Yes
Fixed cable with a fixed length is annoying. My Laptop is 8 inches father than the dock. Also if the cable is damaged, you dont have an option other than to send the whole Dock in for repair. Just a bad design.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, October 12, 2020
Hello Philip,
Thank you for your review. We are sorry you are experiencing this issue. We will forward this review to improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry you are experiencing this issue. We will forward this review to improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Works Great. As described, worked right out of the box.
Written by a customer while visiting dell.com
Posted by: KG
Verified Purchase:Yes
Works exactly as intended.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
A Docking Station Must Match the Laptop Its Connected to
on October 13, 2020
Posted by: Patrick from Waterloo
Verified Purchase:Yes
Dell makes excellent docking stations, but they need to improve the selection process. The docking station should be viewed as an extension to the laptop and not as a peripheral. As such, I suggest Dell require the Service Tag for the laptop the docking station will be connected to and then only offer the one meant for that particular laptop. In my case, I already had a TB16 for my home and wanted a second docking station to use in hotels. The WD19TB was indicated for an XPS 9560. I tried 2 19TB's and spent 3 hours with Premium Tech support and we couldn't get either to work. When I spoke with the Customer Service person to get a refund, he said that only a TB16 would work with my release of XPS 9560.
Many of the negative reviews about the docking stations on the web site center around mismatch. Requiring the laptop service tag from customers buying a docking station after receiving their laptop and Dell doing the proper match would eliminate most of the issues.
Many of the negative reviews about the docking stations on the web site center around mismatch. Requiring the laptop service tag from customers buying a docking station after receiving their laptop and Dell doing the proper match would eliminate most of the issues.
Response from dell.comBy Lexy@Dell, DellRR, October 15, 2020
Hello Patrick,
Thank you for your review. We are sorry to hear about your experience. Below I have provided more information on compatibility between laptops and docking stations.
Docking stations come with different types of docking interface. It is important to identify if the type of docking interface that is available on the computer. Below are the different types of docking interfaces on Dell laptops.
Dell E-port or D-port - Proprietary docking solution for Dell Latitude and Dell Precision E-series. Dell docking stations provide efficient connectivity to all desktop peripherals and devices with a simple click into the dock. Available mostly on Dell Latitude laptops and certain Precision mobile workstations.
Thunderbolt 3 - Thunderbolt 3 docking stations link all external devices to the laptop using a single USB Type-C cable. Extend the traditional USB capabilities with native multi-display video, audio, data, and power delivery (on select Dell laptops) to charge the laptop with a single USB Type-C cable. The reversible connector is convenient to use USB Type-C, with no wrong orientation.
DisplayPort over USB Type-C - USB Type-C docking station links all external devices to the laptop using a single USB Type-C cable. Extend the traditional USB capabilities with native multi-display video, audio, data, and power delivery (on select Dell laptops) to charge the laptop with a single USB Type-C cable. The reversible connector is convenient to use USB Type-C, with no wrong orientation.
USB 3.0 - Universal docking stations work with DisplayLink technology that enables docking features over USB. The universal docking solution enables multiple monitors, audio, Ethernet, and other USB devices to be connected to laptops through USB. Works best with USB 3.0 ports on the laptop.
Full Article: https://dell.to/340NPv5
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided more information on compatibility between laptops and docking stations.
Docking stations come with different types of docking interface. It is important to identify if the type of docking interface that is available on the computer. Below are the different types of docking interfaces on Dell laptops.
Dell E-port or D-port - Proprietary docking solution for Dell Latitude and Dell Precision E-series. Dell docking stations provide efficient connectivity to all desktop peripherals and devices with a simple click into the dock. Available mostly on Dell Latitude laptops and certain Precision mobile workstations.
Thunderbolt 3 - Thunderbolt 3 docking stations link all external devices to the laptop using a single USB Type-C cable. Extend the traditional USB capabilities with native multi-display video, audio, data, and power delivery (on select Dell laptops) to charge the laptop with a single USB Type-C cable. The reversible connector is convenient to use USB Type-C, with no wrong orientation.
DisplayPort over USB Type-C - USB Type-C docking station links all external devices to the laptop using a single USB Type-C cable. Extend the traditional USB capabilities with native multi-display video, audio, data, and power delivery (on select Dell laptops) to charge the laptop with a single USB Type-C cable. The reversible connector is convenient to use USB Type-C, with no wrong orientation.
USB 3.0 - Universal docking stations work with DisplayLink technology that enables docking features over USB. The universal docking solution enables multiple monitors, audio, Ethernet, and other USB devices to be connected to laptops through USB. Works best with USB 3.0 ports on the laptop.
Full Article: https://dell.to/340NPv5
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: FH
Verified Purchase:Yes
Easy to set up, fast single-point connection when working at my desk.
I would recommend this to a friend!
Written by a customer while visiting dell.com