Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Posted by: Victor
Verified Purchase:Yes
The dock works great with my XPS 7590. My only complaint or change I would like to see is to have the Thunderbolt cable able to be connected on either end instead of fixed coming out of one end. The way my desk is setup at work it is kind of awkward. This little change would offer us a lot of flexibility in our work spaces. Other than that minor inconvenience this is a great little dock. Provides ample power to my laptop, offers more than enough connections for dual monitors, peripherals, speakers, ethernet and more. Even works with my MacBook Pro when I need to connect it. You can't go wrong with this one.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Nick M.
Verified Purchase:Yes
Constant connection problems with this dock, just as bad as the TB16. Make sure you disable TB security and SMM in BIOS and it'll work better.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: James
Verified Purchase:Yes
This docking station is (thus far) fantastic. I'm running a Dell Precision 5530 laptop (which has a high power demand 130w) and this dock delivers it. An added bonus is when you plug in thunderbolt cable to the laptop and open, it automatically powers on; not really needed, but that's slick. I haven't pushed the limits of this dock, as I only use two 1080 monitors, so I cannot speak to any upper end limitations it may have.
Written by a customer while visiting dell.com
Posted by: NJ
Verified Purchase:Yes
Using it on an i9-based XPS-15 with 32G RAM. Generally works well once drivers are updated. Nice to have a single cable for just about everything. However, my 4K video camera (which I use for Zoom meetings) doesn't work smoothly via the dock's USB3 connector. Via the dock, the video has transient gray bars which disappear when using the USB3 port on the laptop itself. Not a big deal, but reduces the review to 4/5 stars.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Cole Weinman
Verified Purchase:Yes
The dock works great and is very easy to set up. However, it makes a noticeable electric sound that can be distracting.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, October 13, 2020
Hello Cole,
Thank you for your review. We are sorry to hear about your experience. Below I have provided a link that should resolve this issue.
Troubleshooting: https://dell.to/37012q2
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided a link that should resolve this issue.
Troubleshooting: https://dell.to/37012q2
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
5
Great network speed and provides plenty of power!
on October 20, 2020
Posted by: Kirk
Verified Purchase:Yes
it does what it should. I wanted this because i needed a gigabit network adaptor and have an external monitor. I do get gig speed from the network which is great. Also, I read that people had issues with it not providing enough power. I only need to have the thunderbolt plugged in and it supplies enough power for my XPS 15 i7 8th gen with 16GB ram without requiring the power supply also plugged in. And i am a power user and develop in java and run a windows server VM with sql and a tomcat server locally without issues.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: tmack
Verified Purchase:Yes
causes issue with Macbook Pros. reboots machines and blacks out monitors. Dell has no fix
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, December 22, 2021
Good day, tmack,
We're sorry to hear about the difficulty that you had with Dell. This is certainly not the experience we like to hear from our customers. Please take a moment to call or chat in order to speak with another representative at your earliest convenience: https://bit.ly/DellSupportTeam. We hope that the next representative you speak with is able to help resolve your concerns.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
We're sorry to hear about the difficulty that you had with Dell. This is certainly not the experience we like to hear from our customers. Please take a moment to call or chat in order to speak with another representative at your earliest convenience: https://bit.ly/DellSupportTeam. We hope that the next representative you speak with is able to help resolve your concerns.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Cara
Verified Purchase:Yes
Works well, but needs lots of driver updates. You have to update several drivers on your PC, and this dock before it will work at all. It can be frustrating to get the dock, and have to spend an hour updating every driver, BIOS, and firmware before it works properly, but eventually it does work.
I would recommend this to a friend!
Written by a customer while visiting dell.com