Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1 out of 5
4.1
(866 Reviews)
Open Ratings Snapshot
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product. 
(
593 out of 746
)
Best Buy Privacy Policy
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Customer Rating
5 out of 5
5
Great Thunderbolt dock!
on July 27, 2022
Posted by: DK
Verified Purchase:Yes
These are great Dell Thunderbolt docks. A very nice improvement over the previous TB16 and older docks that were so problematic. Dell took the criticisms to heart and made a much better product in the WD19TBS.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3 out of 5
3
Paying more for less
on July 27, 2022
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like everything else, they have increased in price, but have decreased in options. There used to be a 5mm speaker port. I understand why it disappeared, but it could have been replaced with a USB port. They require frequent firmware updates. If you don't keep these up, they don't behave correctly. All that being said, they are powerful and I don't know of any competition.
I would recommend this to a friend!
Response from dell.comBy Fred@Dell, DellRR, July 27, 2022
Hey there, Working Mom,

Thank you for your review and feedback. We are truly sorry about your experience with the Thunderbolt Dock and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best,
Fred@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
4 out of 5
4
Great dock
on July 28, 2022
Posted by: Tony
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice dock. Features are great. Works well. Wish price point was lower.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3 out of 5
3
Mixed feelings
on July 28, 2022
Posted by: Anonymous
Verified Purchase:Yes
Great for multiple monitors (thought the fan is loud). Sadly, there is no Wake on LAN, so a remote restart of the laptop leaves it waiting to connect to wireless which requires a user be at the machine. There is no analog audio out, and a USB-C to 3.5mm TRS adapter does not work. My new 7420 is running on my old D6000 dock perfectly.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, July 30, 2022
Hello, Carl Miller,

Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best,
Fred@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
4 out of 5
4
Good quality works as desgned.
on July 28, 2022
Posted by: gcubed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well to connect monitors, keyboard etc. Could use more ports to get the 5th star
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Dell Docking Stations
on July 28, 2022
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dell docking stations are the best, I have purchased serveral of them with are XPS laptops and only one had a problem. Dell immediatly replaced it and the very next day it was all the way in Anchorage Alaska! You cannot go wrong with the price, speed and convience of just pluging in a thunderbolt cable.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
4 out of 5
4
Better than the old docking stations for sure, but not perfect.
on July 28, 2022
Posted by: Lionel
Verified Purchase:Yes
Overall, not bad. Would have liked it better if it had 2 hdmi ports instead of 2 display ports. Docking via USB C is great, however where the docking station's USB C cable plugs into the USB C port on the laptop is not supported properly. We've had several of them break already. The USB C needs a small bump or something on the end to support the weight of the cable and connector. The USB C male end isn't sufficient for holding that weight. My new one is already slanted at an angle. USB ports on the front would have been better served by having them face up for easy access. I have to move my laptop if I wanted to use them.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1 out of 5
1
What is Dell doing?
on July 28, 2022
Posted by: Maximus
Verified Purchase:Yes
Dock (recommended by Dell) doesn't work for the laptop I purchased.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, July 30, 2022
Salutations, Maximus,

Thank you for your review. We apologize in regard to your product not being specific to what you ordered. We would like to make things better. Please, use the information below to contact Dell Support at your earliest convenience in regard to your product.

Best,
Fred@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
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