Customer reviews from blackanddeckerappliances.com
Black & Decker - Advanced Handheld Garment Steamer - Gray/Blue
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
37
4 Stars
14
3 Stars
0
2 Stars
0
1 Star
8
91%of customers recommend this product.
(
51 out of
56)
Customer Reviews for Black & Decker - Advanced Handheld Garment Steamer - Gray/Blue
Customer Rating
5
Great Steamer!
on March 5, 2017
Posted by: Cher
from Chicago, IL, United States
Gender:Female
[This review was collected as part of a promotion.] This is a very well made and heavy duty steamer. It is very easy to used, and the included attachments really help one to use this steamer on other household items besides clothes.
If I had to list a negative trait, there would be only one, and that is that it is a bit heavy and does make itself felt after a while. However, this is an extremely minor drawback and a worthwhile trade-off for it's solid feel and high quality construction.
In sum, this steamer does a great job and was built to last - I definitely recommend it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Won't Power On Completely
on September 8, 2018
Posted by: Heath
Gender:Female
I purchased it a few days ago and when I try do other it on, the light just keeps blinking. It ain't power on completely
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 12, 2018
Thank you for offering your feedback regarding your Black + Decker HGS200. I’m sorry to hear about the trouble you’ve experienced with your handheld steamer. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your handheld steamer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
So far so good
on March 7, 2022
Posted by: WarpedWillie
from Casper Wyoming
Gender:Male
[This review was collected as part of a promotion.] I just received it 2 days ago.
I wish it had a brush attachment.
Plenty of steam
I wish it had a brush attachment.
Plenty of steam
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 8, 2022
Thank you for offering your feedback regarding your Black+Decker Advanced Handheld Steamer. I'm sorry to hear that you were somewhat disappointed that the steamer did not come with an accessory that you would prefer, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new steamer will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42214199, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com