Customer reviews from blackanddeckerappliances.com
Black & Decker - Advanced Handheld Garment Steamer - Gray/Blue
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
37
4 Stars
14
3 Stars
0
2 Stars
0
1 Star
8
91%of customers recommend this product.
(
51 out of
56)
Customer Reviews for Black & Decker - Advanced Handheld Garment Steamer - Gray/Blue
Customer Rating
5
Easy to use, effective steamer
on February 17, 2017
Posted by: sandy37
[This review was collected as part of a promotion.] I love the ease of use of this handheld steamer - the grip is comfortable and the steamer comes with three different frames (i.e. delicates, lint, upholstery) to accomodate your specific fabric needs. The steamer removes wrinkles well and the auto shut-off feature is convenient safety feature. *I received this product for free in exchange for my honest review.*
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great appliance
on February 17, 2017
Posted by: Nugget
from NY, United States
Gender:Female
[This review was collected as part of a promotion.] It takes a little while to get the wrinkles out - not as fast as an iron, but i liked it very much. I love that it has a retro look
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Easy to use
on February 21, 2017
Posted by: Medgirl2001
from Loma Linda, CA, United States
Gender:Female
[This review was collected as part of a promotion.] I bought distilled water to use with this steamer. It's been very handy to steam clothes I'm getting ready to sell at a consignment event! I hate ironing. Also, I used to have a full size steamer, which broke, and the only difference is it had a pole to hang your garment from, and was more bulky. But you can just this handheld steamer and hang your garment from any pole. it also comes with attachments for more delicate garments?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
on March 25, 2017
Posted by: Mamakoi
from Bethlehem, PA, United States
Gender:Female
[This review was collected as part of a promotion.] I've used this on clothing and my drapes. It worked very well at removing wrinkles but was a little heavy after holding it a while. I would definitely purchase it and recommend it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
just bought and not working
on March 1, 2018
Posted by: Terri D
from Royal Oak, MI, USA
Gender:Female
i bought this two days ago- just plugged in and nothing happening! and the dang thing wont turn off! Help!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2018
Thank you for sharing your feedback regarding your Black+Decker HGS200. I'm sorry to hear about the trouble you've experienced with your steamer. I've already taken action by documenting your complaint, and I'd like to work with you to ensure that we resolve any potential issues for you and our other customers. This generally includes issuing a warranty replacement, as well as sending your current steamer to our returns center for analysis, at no cost to you. Please contact us at 1-800-231-9786 or reply to the email I sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Non working clicking!
on February 26, 2025
Posted by: JMCR
Only making a clicking sound when the button has been pushed. Bought several years ago but rarely used. There must be a recall or a problem.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 27, 2025
Thank you for offering your feedback regarding your Black+Decker Handheld Advance Steamer. I’m sorry to hear of the experience you're having with your steamer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Possibly poor construction or materials
on July 10, 2025
Posted by: thc1
Gender:Male
[This review was collected as part of a promotion.] Purchased this a little over a year ago, and only used it maybe 4 times. Recently took it out and something is wrong with the nozzle that takes in water from the tank. It doesn't seem to be taking in any water. It just makes a mechanical sound and nothing comes out of the steam head. Either that or it's not heating up fully to produce steam.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, July 11, 2025
Thank you for offering your feedback regarding your Black+Decker Advanced Handheld Steamer. I’m sorry to hear of the experience you've had with your steamer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your steamer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
The best ever
on March 28, 2017
Posted by: Mark D
from Tempe, AZ, United States
Gender:Female
[This review was collected as part of a promotion.] Thank you Spectrum Brands fot the opprotunity to test this steamer on exchange for my review. I absolutely love this Black and Decker Steamer. It heats up fast and the consistency of steam is even. Light weight so it doesnt weigh your arm down.The steam burst button is a plus. I like the 3 attachments are so versatile. I love the lint attachment. The best feature is the water tank is removable and doesnt leak or make a mess. It takes
the winkles out quickly.I enjoy this Im going out of my way to use it on everything. ,tablecloths, sheets, and napkins. This steamer will make your like so much easier. I totally recommend it. You will not be disappointed
the winkles out quickly.I enjoy this Im going out of my way to use it on everything. ,tablecloths, sheets, and napkins. This steamer will make your like so much easier. I totally recommend it. You will not be disappointed
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com