Customer reviews from lg.com
LG - 9,800 BTU 440 Sq Ft Through-the-Wall AC - White
Average customer rating
4.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
39
4 Stars
19
3 Stars
4
2 Stars
1
1 Star
3
91%of customers recommend this product.
(
32 out of
35)
Customer Reviews for LG - 9,800 BTU 440 Sq Ft Through-the-Wall AC - White
Posted by: Rodan
from California desert
Verified Purchase:Yes
I bought my LG air conditioner about a month ago and had my handyman install it in my master bedroom. I love it and it is quiet and efficient. I bought my LG washer and dryer years ago as well as my refrigerator and could not be happier. It is the only brand I will buy.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jayme Severance
from New Hamphshire
Verified Purchase:Yes
Some people who reviewed this product cited common issues that may arise. These issues could've been addressed if such individual simply checked the LG website.
Having said that, this air conditioner works well for what I need. Almost too well. I actually have to shut the AC off sometimes because of how cold it gets. It's a solid product. I have no complaints with any noise it makes (virtually none), leakage, installation (it's intuitive, for the most part), or otherwise.
It is heavy, but considering the value it delivers, I don't mind. If this is being bought as a gift for a person who cannot lift heavy appliances, I would recommend having a person or two to help install the unit.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 22, 2023
Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. Thank You! `Jai.
Written by a customer while visiting lg.com
Customer Rating
4
Decent
on July 6, 2023
Posted by: boomer hammer
from amherst Ma.
[This review was collected as part of a promotion.] It works well a bit noisy but we are used to it. The change filter light comes on second time in two months,no place to reset so I unplugged and it reset.. The second time this happened it stayed on when I unplugged unit..
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
not noisy
on July 6, 2023
Posted by: Tony B1
from New Jersey
[This review was collected as part of a promotion.] unit not noisy & runs well-on energy saver it sounds like it is coming on & in a few seconds it stops-no big deal it may just be checking if it is time to come on
Pros: ease of use, Quality, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Vettelex1
from Miami , Fl
Verified Purchase:Yes
Bought additional ac unit for bedroom to supplement central ac when wife blow drys her hair
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
LG own It
on June 21, 2024
Posted by: LG products owner
from Starkville , Mississippi
[This review was collected as part of a promotion.] All my products in my house is LG , wonderful made products stands up to its name & 💯 back up by LG company. LG is so right Life Good , LG makes it Even better.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Does not cool
on September 13, 2024
Posted by: MarisaCast
from New york, new york
After three months of use it stopped cooling. It blows out warm air and does not adjust to the temperature i set it at. I cleaned the filter with no change. do not recommend.
Quality
2
Features
3
Value
2
Response from lg.comBy true, LG Digital Care Team, September 13, 2024
Hey there Marisa! We appreciate you letting us know about your LG AC unit not cooling. We want to help get it back up and running again so you can have a nice, cool home. We'll be happy to provide you with this link (http://spr.ly/6428WL5XG), which offers different troubleshooting tips to help your AC cool again. If you still need assistance, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to look into this further with you! *Josh
Written by a customer while visiting lg.com
Customer Rating
4
Lasts around 5-7 yrs
on December 14, 2024
Posted by: MarkHu
from Newport Beach CA
[This review was collected as part of a promotion.] Perfect for our master bedroom; saver mode cycles on and off to save power, so that’s annoying once the motor starts to get loud (this is our 3rd unit; each lasting 5-7yrs of daily use). Powerful enough that it also cools our hallway and most of a family room (approx 500 sq ft) One star off as packaging is insufficient and has a broken part. LG replaced under warranty at n/c.
Great value!
Great value!
Pros: Quality, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5
Features
3
Quality
4
Value
4