Customer reviews from dell.com
Dell WD19 Docking Station - Black - Black
Average customer rating
3.7
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
35
4 Stars
9
3 Stars
14
2 Stars
6
1 Star
10
65%of customers recommend this product.
(
44 out of
68)
Customer Reviews for Dell WD19 Docking Station - Black - Black
Posted by: Chris P
Verified Purchase:Yes
Bought 4 of these to go with the laptops I bought at the same time. Laptops are taking 3 months to get but I got these docks within a couple weeks. I've purchased other similar docks and not a fan of dell putting the lightning cable on the left side of the dock with the lightning connection on the laptop also on the left side. Not very user friendly for desk space management/flexibility.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 7, 2021
Hello, Chris P,
Thank you for your feedback. We apologize for the issues you have come across with your docks. We appreciate the details you have provided and will use them to help improve our future products.
Best,
Fred@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Direct phone number to Dell: 1-800-624-9896
Thank you for your feedback. We apologize for the issues you have come across with your docks. We appreciate the details you have provided and will use them to help improve our future products.
Best,
Fred@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Direct phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Steve
Verified Purchase:Yes
My first docking station. A little noisy and poor arrangement of usb cables connection.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Todd Bolgrin
Verified Purchase:Yes
This dock was recommended to me by Dell for my machine. I have to reboot it every couple of days for it to stay connected to my monitor properly and for it to charge my laptop.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, February 8, 2021
Hello, Todd Bolgrin,
Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
If you still run into issues, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
If you still run into issues, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Robert Stratton
Verified Purchase:Yes
Great support from our Dell Sales contact!! We could not be more pleased.
Written by a customer while visiting dell.com
Posted by: BrighTemplar
Verified Purchase:Yes
Works well, and feels lie a quality item. Easy to set up out of the box.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: John
Verified Purchase:Yes
2.5 months to ship. Inexcusable.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 23, 2021
Hey there, John,
Thank you for your feedback and review. We're sorry for the delay with your product and hope that you are still able to enjoy it. If you do have any questions, issues, or concerns, please use the information below to contact Dell Support directly.
Thank you for your time,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your feedback and review. We're sorry for the delay with your product and hope that you are still able to enjoy it. If you do have any questions, issues, or concerns, please use the information below to contact Dell Support directly.
Thank you for your time,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: David in Memphis
Verified Purchase:Yes
It's simple and it works.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Far too expensive for the subpar performance that this dock provides.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 7, 2022
Hello there,
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com