Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Portable Air Conditioner - White
Average customer rating
3.8
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
14
4 Stars
13
3 Stars
3
2 Stars
4
1 Star
4
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Portable Air Conditioner - White
Customer Rating
2
Timer does not work
on August 14, 2019
Posted by: Jesse07
I’m frustrated with the air conditioner because the timer does not work. Since this is a smart ac, the timer feature is built into the app. The app is not very good. The on/off timer NEVER works. I’ve reached out to support a few times and nothing they’ve suggested has worked. I wish there was a timer button built into the unit so it would actually work.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 15, 2019
Hi, Jesse07!
Thank you for reaching out to us with your concerns! We do have a dedicated team to assist with connected appliances and issues related to the app. The timer function should be controlled from the app and can set the air conditioner to turn on or turn off in a certain amount of time from its current state. To schedule periods of activity, the scheduler function should be used instead. If you need further assistance, please contact our Smart Appliance team at 1-800-311-4667 Monday through Friday, 8:30am to 6:00pm EST.
Best,
Ashton
Thank you for reaching out to us with your concerns! We do have a dedicated team to assist with connected appliances and issues related to the app. The timer function should be controlled from the app and can set the air conditioner to turn on or turn off in a certain amount of time from its current state. To schedule periods of activity, the scheduler function should be used instead. If you need further assistance, please contact our Smart Appliance team at 1-800-311-4667 Monday through Friday, 8:30am to 6:00pm EST.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well but is kind of loud!
on August 16, 2019
Posted by: johnner87
[This review was collected as part of a promotion.] Works very well to cool our bedroom when the door is shut, works decently well if we leave the door open to cool the whole upstairs. Easy to set up and connect to app. It's also pretty heavy. Only downside to me is the noise - it makes constant low humming noise which I expected and is barely noticeable but it sometimes makes more of a grinding noise that gets annoying.
Written by a customer while visiting frigidaire.com
Customer Rating
5
I'm Very Pleased...
on July 2, 2020
Posted by: MATHENY
[This review was collected as part of a promotion.] I'm very pleased with this air conditioner from Frigidaire. They make great air conditioners and what I really love about it is that it is wi-fi capable- meaning, I can turn it on while on my way home from work. Stepping into a cool room is critical to unwinding, comfortably. Im very happy with this purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
3
One worthwhile feature
on July 12, 2020
Posted by: Laurie14610
[This review was collected as part of a promotion.] I searched everywhere for a portable AC that would blow up and not out. I wanted it to work in conjunction with my ceiling fan and hopefully pass on cool air to the adjacent smaller rooms in my apartment, the kitchen, bathroom, walk-in closet. That was accomplished. Previous years when I used a window unit, there was a noticable rise in heat going into those adjacent rooms, but none now. However, it makes so many and varied odd loud noises that I wouldn't be surprised if it launches itself through my roof and into outer space some time soon. I also can't manage to connect the wifi, which I see is a common problem, so I gave up, because they probably don't have WiFi in outer space anyway.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 25, 2020
Hello, Laurie14610!
Thanks for your feedback. I’m pleased to know the AC is working well for you, except for a few concerns. It is normal for the unit to produce sounds during operation. Page 5 in the Use and Care Guide provides an explanation of normal sounds. I have included a link to our FAQ’s that may help address your concerns regarding Wi-Fi. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Thanks for your feedback. I’m pleased to know the AC is working well for you, except for a few concerns. It is normal for the unit to produce sounds during operation. Page 5 in the Use and Care Guide provides an explanation of normal sounds. I have included a link to our FAQ’s that may help address your concerns regarding Wi-Fi. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Quiet, Cool, and Connected
on April 5, 2021
Posted by: komomomo
[This review was collected as part of a promotion.] I was on the market for a quiet portable air conditioner after the first three I bought (other brands) failed me in noise level and power efficiency. After doing some online searching, I came across the Cool Connect cylinder. I was a little wary due to very few reviews outside of online marketplaces and the official Frigidaire website. Desperate for a new portable air conditioner that would improve my sleep quality and keep my PC room cool, I took the plunge. The window kit is quite nice, the best I've ever used. My window has a thin lip with little room to support a bracket or panel without necessitating much extra insulation, often more than provided with my previous purchases. The Frigidaire's window kit fits perfectly and snugly, with the foam tips and locking mechanism saving much time. It's also low profile, leaving less room for air to escape. The chamfered design provides a barrier and prevents issues in attaching the hose. The hose comes with an insulation sleeve preinstalled. The build quality is of metal and high quality plastics. The design is easy on the eyes, it's cylindrical shape setting it apart from its boxy competitors. The height and placement of the mesh allows more surface area for air to enter the machine, and along with the top facing air outlet and insulated hose, less warm air from the machine itself can be expected to be taken in. The unit is quite heavy, but rolls well on hard floors. Though difficult, a bit of lift allows it to roll on medium pile carpet. The remote is an interesting shape with all basic functions controllable from it. Its unique shape also works with the design of the device, wherein the center of the top air outlet acts as a magnetic base to hold the remote when not in use. As far as operation, the device is actually quiet when on low (clocked at 38-40 decibels), providing a manageable work and sleep environment. The compressor is audible, but does not prove to be much of a bother (43-45 db). A scheduler function exists in the mobile app, and the Eco mode helps to reduce noise and power usage by only turning on the fan and compressor when necessary. While it is expensive, I definitely recommend this product for anyone in small to medium rooms that house PCs and other heat generating devices. Note: The app lists an ionizer option, which is intended to kill bacteria and mold in the air. It is off by deafult. There is reason to worry, however, as ionization causes oxygen to form into ozone. The level needed to kill bacteria and mold is toxic to humans and can cause permanent respiratory damage. Ozone can linger for 30 minutes or a few hours before breaking down back into oxygen. It is unknown if the device has any safety features in this regard
Written by a customer while visiting frigidaire.com
Customer Rating
3
AC works, WiFi does not
on May 26, 2020
Posted by: HarryMySon
[This review was collected as part of a promotion.] I bought this AC unit about 14 days ago. AC works great and is able to cool my 550sq room very easily. WiFi on the other hand does not work at all.
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 3, 2020
Hello, HarryMySon! Thank you for your review. We are sorry to hear that you Wi-Fi setting is not working properly with your appliance. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. For further assistance, please feel free to chat with us online or contact us via phone at 800-311-4667 M-F, 8:30 am- 6:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool and quiet
on May 11, 2020
Posted by: SGMONEAIL
[This review was collected as part of a promotion.] This AC works great. Easily cools the room with out the air blowing directly at someone. Looks much nicer than our old square AC. Very easy to install with low window profile.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Powerful “compact” A/C
on May 22, 2020
Posted by: Michel96
[This review was collected as part of a promotion.] Purchased this for my living room during the summer months. The flexibility of settings helps maintain the home temperature while the size of the unit (although may be a bit taller than other A/C units) sits perfectly in the corner nook of my room. Setup was relatively easy and straight forward. Only downside is the noise even for a 10,000 BTU model the high/medium/low speed fan modes can cause me to turn up the volume on the TV but not impossible to live with. Looks amazing and gets the job done.
Written by a customer while visiting frigidaire.com