Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Portable Air Conditioner - White
Average customer rating
3.8
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
14
4 Stars
13
3 Stars
3
2 Stars
4
1 Star
4
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Portable Air Conditioner - White
Customer Rating
1
The unit suxs
on June 26, 2018
Posted by: Chris22
from Texas
This thing will not cool 5foot in front of u trash
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, June 29, 2018
I hate to hear about your cooling experience, Chris22. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not the best purchase for the price
on July 6, 2018
Posted by: Knight_angel21
from Broken bow, Ne
[This review was collected as part of a promotion.] Its durable and well built but aftwe uaing it. Its not practical for what i paid. The machine is well built with a beautiful design but it would be nice to be able to angle the vent in other directions. Also the exaust vent is horribly designed. Its nice and elegant but its a round peg going into a square hole kinda situation. I installed the vent in the window and went to put on the vent hose to correctly install it in my window i would have to cut a chunk out of my windowsill. I finally got it in there, but with a few gaps and it was completely crooked. There are also no release tabs to unlock the hose from the snap on psoition. When i take it apart to move the machine, i feel like im gonna break it trying to get it off. And as far as the condensation outlets go. Theres two holes for the water. One is up high and im assuming its for a pan runoff. That one has a hose hookup but didnt drain the pan. The bottom one actually drains the pan but you cant hook a hose to it. It would be nice to have a removable pan that you can pull rather than moving the whole machine to a spot to be drained. Sorry im not a fan of this fan.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Maggie , Online Outreach Specialist , July 10, 2018
We are sorry to hear that you encountered this matter when installing your appliance, Knight_angel21.
You are able to use a hose for drainage with "dry mode." Please review page 11 of your owner's manual for additional details here- http://manuals.frigidaire.com/prodinfo_pdf/Edison/16120600a09454en.pdf. For any additional questions, please contact Customer Care at 1-888-203-1389 Monday-Friday 8am-8pm and Saturday 8am-6pm EST.
~Maggie
You are able to use a hose for drainage with "dry mode." Please review page 11 of your owner's manual for additional details here- http://manuals.frigidaire.com/prodinfo_pdf/Edison/16120600a09454en.pdf. For any additional questions, please contact Customer Care at 1-888-203-1389 Monday-Friday 8am-8pm and Saturday 8am-6pm EST.
~Maggie
Written by a customer while visiting frigidaire.com
Customer Rating
2
Underwhelming
on July 31, 2018
Posted by: Pmoran14
from Queens, New York
[This review was collected as part of a promotion.] I bought this a few weeks ago and I’m disappointed. Doesn’t get quite as cold as one would expect. It is serving one room but doesn’t do a great job of cooling it down. When I took it out of the box it was covered in a dusty black residue (see photo).
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, August 9, 2018
Hello, Pmoran14! For best cooling performance, be sure to use cool mode and a high fan speed. The appliance will start up in eco mode by default. Be sure all four of the air filters are clean and the intake grill is not blocked. The cabinet and front may be dusted with an oil-free cloth or washed with a cloth dampened in a solution of warm water and mild liquid dishwashing detergent. Rinse thoroughly and wipe dry. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
2
It sadly doesn’t do the job, but it’s pretty.
on September 8, 2018
Posted by: CMLA
from Los Angeles
[This review was collected as part of a promotion.] It’s rated to cool 450sqft, and my room is 300. It struggles to cool on 80 degree days, and should it be 90 degrees, it feels like nothing is happening. It’s costly for what it does do. Perhaps if I would have paid another 100 for the larger model it would cool my tiny studio. Sadly dissatisfied.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Representative, September 12, 2018
Hello CMLA! I am sorry to hear your unit is not performing as expected. Here are some tips to keep in mind to get the best cooling performance for your home comfort appliance:
*Ensure the capacity of the room air conditioner fits your room size for efficient and satisfactory operation.
*Try installing the room air conditioner on the shady side of your home/room. A window that faces north is best because it is shaded most of the day.
*External house shading with trees, plants or awnings will help reduce the air conditioner’s workload.
Should the above suggestion prove ineffective, please give us a call. We can be reached at 888 203 1389 for further assistance. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
~Briana
*Ensure the capacity of the room air conditioner fits your room size for efficient and satisfactory operation.
*Try installing the room air conditioner on the shady side of your home/room. A window that faces north is best because it is shaded most of the day.
*External house shading with trees, plants or awnings will help reduce the air conditioner’s workload.
Should the above suggestion prove ineffective, please give us a call. We can be reached at 888 203 1389 for further assistance. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t buy it
on August 4, 2019
Posted by: MarinAX
[This review was collected as part of a promotion.] It doesn’t keep a room cool and the smart features are terrible. Mine randomly turns on and off and doesn’t actually work with a schedule or timer.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, August 6, 2019
Hello, MarinAX.
Thank you for dropping in and letting us know about your experience with your air conditioner.
We are always grateful when our fellow Frigidaire ambassadors take the time to provide their valuable feedback.
I am disappointed to hear you are not getting the best cooling performance from your air conditioner and the matter with your app.
Here are some friendly tips that may help with getting the best cooling performance for your home comfort appliance.
*Ensure the capacity of the room air conditioner fits your room size for efficient and satisfactory operation. You may visit https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Home-Comfort/ to learn further details about the correct BTU’s for your room.
* Try installing your air conditioner on the shady side of your home/room. A window that faces north is best because it is shaded most of the day.
Is your router producing a strong WIFI signal? In some cases, your WIFI signal may not be strong if your router is on a high broadcast channel. If you are noticing a slow or lost connection with your WIFI signal, I recommend contacting your internet service provider.
Should the above suggestions prove ineffective, please give us a call or reconnect by sending an email to smarthelp.us@frigidaire.com. Our Smart Appliance Team can be reached by dialing 800-311-4667 and available Monday through Friday from 8:30am-6pm EST.
Regards-Derrick
Thank you for dropping in and letting us know about your experience with your air conditioner.
We are always grateful when our fellow Frigidaire ambassadors take the time to provide their valuable feedback.
I am disappointed to hear you are not getting the best cooling performance from your air conditioner and the matter with your app.
Here are some friendly tips that may help with getting the best cooling performance for your home comfort appliance.
*Ensure the capacity of the room air conditioner fits your room size for efficient and satisfactory operation. You may visit https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Home-Comfort/ to learn further details about the correct BTU’s for your room.
* Try installing your air conditioner on the shady side of your home/room. A window that faces north is best because it is shaded most of the day.
Is your router producing a strong WIFI signal? In some cases, your WIFI signal may not be strong if your router is on a high broadcast channel. If you are noticing a slow or lost connection with your WIFI signal, I recommend contacting your internet service provider.
Should the above suggestions prove ineffective, please give us a call or reconnect by sending an email to smarthelp.us@frigidaire.com. Our Smart Appliance Team can be reached by dialing 800-311-4667 and available Monday through Friday from 8:30am-6pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Builds mold quickly
on September 12, 2019
Posted by: coughingmold
Unfortunately this model builds mold quickly. There is no supporting documentation on how to safely open and clean the mold out from the device like some other AC's out there. Save your money and get something that won't end up making your air quality worse.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 16, 2019
Hi, Coughingmold! Thank you for sharing your feedback with us. Mold appears as a result of a damp environment, so any place that’s subjected to excessive moisture is at risk. Air conditioners remove moisture from the air. The water collects in the base of the unit. Under normal conditions this water will be evaporated out of the unit.
However, it is possible for some water to sit stagnant in the base of the air conditioner for extended periods of time. There is no easy way to prevent this problem. The problem will be reduced if you carefully clean the base of the inside of the air conditioner at least once a year. That will keep any dirt, lint or dust from absorbing the water and allowing mold and mildew to grow.
The cabinet and front may be dusted with an oil-free cloth or washed with a cloth dampened in a solution of warm water and mild liquid dishwashing detergent. Rinse thoroughly and wipe dry. You are able to view any cleaning instructions in the manual, with the following link, http://manuals.frigidaire.com/prodinfo_pdf/Edison/16120600a09454en.pdf on page 12.
If this does not resolve your matter, feel free to reach out to us at at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
However, it is possible for some water to sit stagnant in the base of the air conditioner for extended periods of time. There is no easy way to prevent this problem. The problem will be reduced if you carefully clean the base of the inside of the air conditioner at least once a year. That will keep any dirt, lint or dust from absorbing the water and allowing mold and mildew to grow.
The cabinet and front may be dusted with an oil-free cloth or washed with a cloth dampened in a solution of warm water and mild liquid dishwashing detergent. Rinse thoroughly and wipe dry. You are able to view any cleaning instructions in the manual, with the following link, http://manuals.frigidaire.com/prodinfo_pdf/Edison/16120600a09454en.pdf on page 12.
If this does not resolve your matter, feel free to reach out to us at at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Beautiful design, but it does not cool adequately
on July 12, 2018
Posted by: Needcool
from Upstate NY
This unit was sized for a 450 sq ft room. I placed it in a 320 sq ft room and it very seldom hits a 68 degree set point, usually only when outside ambient gets around 60 degrees. It is in a well insulated, closed room and just does not do the job. I am very dissatisfied with this a/c, especially considering its cost is significantly higher than window units.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Maggie , Online Outreach Specialist , July 13, 2018
Needcool, I understand how inconvenient this matter may be for you. I recommend you check the front of the unit is not blocked restricting air distribution. Please contact us at 1-888-203-1389 Monday-Friday 8am-8pm and Saturday 8am-6pm EST for additional questions. Best, Maggie
Written by a customer while visiting frigidaire.com
Customer Rating
3
Water Tray fills up on cool mode
on June 30, 2019
Posted by: Reenz
from San Francisco
[This review was collected as part of a promotion.] I bought this 3 weeks ago. While the AC works fine and cools well, I’ve only ran it on Cool mode but the tray still fills up with water. I’ve had to drain the tray every night. It didn’t even last 8 hours of running without giving me a P1 error.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 9, 2019
Hello, Reenz.
Thank you for providing your feedback regarding your air conditioner. We would like to gather more information regarding your concerns. Please be on the lookout for an email. Should you need immediate assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for providing your feedback regarding your air conditioner. We would like to gather more information regarding your concerns. Please be on the lookout for an email. Should you need immediate assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com