Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Sad Sally
from Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] My printhead on my previous HP printer died & they could send me a new HP9015. I agreed but a couple days later found it cheaper locally. Received new printer & when I put in new cartridges, it states one is defective & needs to be replaced. I’ve had HP printers for years, but this is very frustrating... Guess I have to go now & buy a cartridge.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Chelsea, HP Care, August 29, 2019
Hi there,
First off, thanks so much for writing in about this. I'm so sorry to hear that the cartridges weren't registering after installing them! I can imagine this was a bit disconcerting and confusing given their new condition. That said, I'd love to address this further for you and ensure we resolve this.
Please reach out to us for support so we can arrange for a new set of supplies to be sent to you. These new cartridges will remedy the issue you noted. When you're able, you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, my sincerest apologies for this inconvenience.
Chelsea
HP Care
hp.com/support
First off, thanks so much for writing in about this. I'm so sorry to hear that the cartridges weren't registering after installing them! I can imagine this was a bit disconcerting and confusing given their new condition. That said, I'd love to address this further for you and ensure we resolve this.
Please reach out to us for support so we can arrange for a new set of supplies to be sent to you. These new cartridges will remedy the issue you noted. When you're able, you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, my sincerest apologies for this inconvenience.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: TherapistPrinter
Verified Purchase:Yes
I’ve had an hP instant ink printer for about 3 years when it instantaneously started giving an error that my printer cartridge wasn’t compatible. Of course the cartridges were always supplied through HP, so that’s not correct. I have suspicions that this is a scheme.
Anyway, I bought the new printer because I was in a bind needing something at work immediately. This one came with fast shipping and all the parts. Setup wasn’t easy because my computer refused to run the driver for installation from the hp website. I had to be on the chat line with support for about an hour before getting it running. Annoying.
The printer is very, very large. I didn’t measure beforehand and I was really surprised that this one is about 50% larger than any other I’ve ever owned. It prints fine, just rocks the table while it prints. A lot. Paper jams very easily. The parts of the printer are very flimsy and I constantly feel I’m going to break it.
Overall I’m unsatisfied but it seems “they just don’t make things like they used to.”
Features
3
Performance
2
Response from hp.comBy HP Care, September 24, 2019
Hey there,
I'm sorry to hear that you've had a poor experience with the printer so far. I can imagine how disappointing this has been, especially since we always aim to provide much more overall quality. That said, I want to assure you that we'll do everything we can to make this right.
First, the following document should help resolve any issues with paper jams: support.hp.com/document/c06201289
If there's anything else we can help you with, please don't hesitate to contact us for support. We're always more than happy to assist. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
I'm sorry to hear that you've had a poor experience with the printer so far. I can imagine how disappointing this has been, especially since we always aim to provide much more overall quality. That said, I want to assure you that we'll do everything we can to make this right.
First, the following document should help resolve any issues with paper jams: support.hp.com/document/c06201289
If there's anything else we can help you with, please don't hesitate to contact us for support. We're always more than happy to assist. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: VickiLaw
from Pennsylvania
Verified Purchase:Yes
It takes FOREVER to print out a single page. Not pleased.
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Keith, HP Care, December 14, 2020
Hi, Vicki.
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: ws13
from SC
Verified Purchase:Yes
The quality of the unit does not justify the price.
No, I would not recommend this to a friend.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Miss take
from NJ
Verified Purchase:Yes
Set up not user friendly and Scanner not functioning.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Houston Texan
from Houston
Verified Purchase:Yes
a quiet, responsive all in one printer, works with hp smart
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Chipette
Verified Purchase:Yes
When I found out my older hp printer was obsolete I was disappointed but when I found out how much BETTER the new hp printer is, I have to say I am DELIGHTED!!
Every feature on the new hp has passed the production of my old hp, and I feel like it deserves a black & white checkered winners flag!!
Every feature on the new hp has passed the production of my old hp, and I feel like it deserves a black & white checkered winners flag!!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
All-in-One Multitasker
on April 17, 2019
Posted by: Christy7669
from Cumming, GA
[This review was collected as part of a promotion.] I received the OfficeJet Pro 9015 to use in my home in exchange for a review of the product. The printer/scanner came securely packaged. It was a quick and easy setup to start using immediately. I really like that it offers a two-sided copy function and the color printing is vibrant and clear. The instructions are very clear and easy to understand when wanting to use the multiple features the OfficeJet Pro has to offer. The digital screen is clear and very well lit. This truly is a very efficient machine for a home office or small business! An idea product for the all-in-one tasking of print, copy, scan and fax.
I would recommend this to a friend!
Written by a customer while visiting hp.com