Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Customer Rating
4
Perfect for Home Office
on March 19, 2019
Posted by: GoldenBears
from San Francisco, CA
The HP Officejet Pro 9015 replaced an older HP OfficeJet 6700 Series and from initial use and feel its a significant upgrade. Right from taking it out of the box I noticed that the build quality was much better with a thicker plastic shell and an overall sturdiness to the unit that didn`t feel cheap when shaken around a bit. By that I mean the paper feed tray as well as the paper tray just feel more sturdy with the 9015. The 9015 is a much larger unit which is to be expected but still fit in the printer cubby hole I have in my office. The black and gray design to me is much more appealing that the all black I am accustomed to with other HP printers. Out of the box setup was a breeze with the 9015 with just a few pieces of tape to remove and attaching the plug cord. I found the plug cord to be a little on the shorter side so make sure an outlet is close to where you need to put the printer. Once on it was very intuitive to set up the printer on the WiFi and I found inputing the password with the printer`s "keyboard" to be quite easy. The LCD color screen has a very responsive touchpad and is easy to navigate. Once you have the printer on the WiFi you can get the printer setup for mobile printing by downloading the HP app. You should also signup for HPConnected to get all of your HP devices connected under one username and password. Once set up it was time to do some test printing and the 9015 did not disappoint with nice B&W printing as well as color printing. In both modes the printer can do about 20 ppm which suits my needs just fine. I think the best and most distinguishing feature of the printer is it`s scanning capabilities which I found to be much faster than my 6700 and presumably other HP models. Since I have a need to scan double sided some times I found this feature of the printer to be a nice addition versus other printers I have used. The scanner also can save your docs pretty much anywhere or sent anywhere so gone are the days of having to save scans on a usb drive at least for me. So far so good with the HP Officejet Pro 9015 as I am satisfied with what I am seeing, but I am paying close attention to how long the ink cartridges hold up as I found my old 6700 ink cartridges didn`t last nearly as long as I would have liked. Also, I`m not sure if this is the case with the 9015 but I hope I can still print in B&W even if one of the color cartridges goes out. My old 6700 stopped printing when any one of the cartridges ran out of ink even if it was color one and all I wanted to print was B&W.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Bill 456 987
from Georgia
Verified Purchase:Yes
It gave me a few issues.
Ink cartridges did NOT go in smoothly as I’m used to with previous HP printers.
Setup didn’t do an alignment. So now we get a few small gaps streaking in the print.
On an early print, there was a message that ink wasn’t qualified or genuine. - - More mushy, rough insertion of the ink cartridges.
Ink cartridges did NOT go in smoothly as I’m used to with previous HP printers.
Setup didn’t do an alignment. So now we get a few small gaps streaking in the print.
On an early print, there was a message that ink wasn’t qualified or genuine. - - More mushy, rough insertion of the ink cartridges.
I’m just very disappointed in HP!!
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: KWRT
from Morrow, GA
Verified Purchase:Yes
The only thing I don’t like is a noise that makes when turns on/off, and when it starts to operate (Crank Noise) which doesn’t make when is printing and is good just the regular printing noise.
Everything else it’s awesome on this printer, great features, reliable, durable, easy to storage, the set up was smooth except for the app got frozen a few times and I had to closed it and reopened it a few times until it loaded up.
Everything else it’s awesome on this printer, great features, reliable, durable, easy to storage, the set up was smooth except for the app got frozen a few times and I had to closed it and reopened it a few times until it loaded up.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: AdrianORealtorLV
from Las Vegas, NV
Verified Purchase:Yes
Thus far this has been the most efficient printer for this price range. Quality of the print looks great.
No, I would not recommend this to a friend.
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Adiaha
from New York, NY
Verified Purchase:Yes
I don't know if the problem is with this printer or my (clearly unwise) decision to sign up for HP+, but after just one week I am getting the error message "Printer Cannot Print" with no apparent solution on HP Smart or the HP website. The error on the printer directs me to HP Smart for more details, but lo and behold, all HP Smart does is repeat (pretty much verbatim) the completely unhelpful message from the printer. This experience has also helped me realize that there is no way to get real customer care for HP products. Very disappointing experience - I will be making every effort to return this product and I am definitely never signing up for HP+ again.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, January 27, 2023
Hi, Adiaha.
I’m sorry to learn that your printer has stopped working properly, and that you’ve not found the support you need. I can wholly understand why an error message followed by a seemingly contradictory loop that prevents user progress would be exasperating. I want to help you out of this quagmire, so if you’ve not yet returned the printer, I’ll direct you to a resource aimed at making that happen.
I recommend that you contact us directly so we can help you assess what’s going on and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has stopped working properly, and that you’ve not found the support you need. I can wholly understand why an error message followed by a seemingly contradictory loop that prevents user progress would be exasperating. I want to help you out of this quagmire, so if you’ve not yet returned the printer, I’ll direct you to a resource aimed at making that happen.
I recommend that you contact us directly so we can help you assess what’s going on and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
4
Great Printer but Web Software Needs Improvement
on September 26, 2023
Posted by: Herkimer2
Verified Purchase:Yes
Great Printer but Web Software Needs Improvement - The printer works well and double sided scanning and printing is a plus. However HP Smart is in needs of serious updating. For example, it shows the printer as having an HPeprint email address when in fact, according to tech support, this feature has been disabled. Instead, one needs to use Print Anywhere. There are no mentions of this in the manual or elsewhere. Needless to say, for HP users who use Eprint with other printers this is most frustrating and required a 30 min call with HP Support until we got to someone in the Cloud group that could explain what the situation is. The printer has been manufactured for a while and the slowness to update this feature is inexcusable.
Quality
4
Written by a customer while visiting hp.com
Posted by: Jwertman
from CA
Verified Purchase:Yes
The printing works really well. The setup process and software is a nightmare. It's so bad that I would exchange the printer for another brand if it were an option.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, January 3, 2023
Hi there.
I’m sorry you’ve had such a rough time with your printer. While I’m glad you like its printing, I’m sorry you had such a challenging setup process and the software hasn’t worked well for you. I want to help you remedy the software trouble and learn more about the machine so you can have a better experience. I hope the resources listed below make that happen.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. It covers operating systems including Windows, Mac OS, Android and iOS. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had such a rough time with your printer. While I’m glad you like its printing, I’m sorry you had such a challenging setup process and the software hasn’t worked well for you. I want to help you remedy the software trouble and learn more about the machine so you can have a better experience. I hope the resources listed below make that happen.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. It covers operating systems including Windows, Mac OS, Android and iOS. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SRT$
from Tulsa, ok
Verified Purchase:Yes
9025e is not as good as the hp 8600 series. I’ve had to reboot it three times print quality is terrible
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com