Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: KayL54
from Oklahoma
Verified Purchase:Yes
This is the worst printer I've ever owned. It's also the worst printer hp has ever made. The fax function is so poor it's not worth trying. It's slow. It can't send a fax from your computer. It is horribly slow when faxing, with many error messages and failed faxes. Most of the time it will not accept incoming faxes. I get error messages for printing on a regular basis. It is a constant struggle to use it for any function other than copying. It is not ecofriendly. You have to print every page to fax it. Total waste of paper and ink.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: RjdPA
from Levittown, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Less than a week and already sent back to HP.com. Horrible printer!
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy Chelsea, HP Care, August 29, 2019
Hi there,
I'm terribly sorry that the printer didn't work for you! Despite this experience, I assure you that it’s always our intention to provide much more reliable printing. With that said, I regret that we fell short this time. It is unfortunate to hear that you had to return the printer, but I hope that the process for doing so was seamless.
If there's anything we can help you with down the road, please don't hesitate to contact us for support. We want to make sure that any future printing experiences you have with us are much more consistent. Should you need to, you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm terribly sorry that the printer didn't work for you! Despite this experience, I assure you that it’s always our intention to provide much more reliable printing. With that said, I regret that we fell short this time. It is unfortunate to hear that you had to return the printer, but I hope that the process for doing so was seamless.
If there's anything we can help you with down the road, please don't hesitate to contact us for support. We want to make sure that any future printing experiences you have with us are much more consistent. Should you need to, you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
HP OfficeJet Pro 9015e-Not a Quality Made Printer
on March 7, 2022
Posted by: Anonymous
from Shelby Township, MI
Verified Purchase:Yes
The printers being made today are so much "cheaper" than previous years. Without getting the extended warranty, as I've recently experienced when my "new" printer stopped working after less than two years, I don't expect to get the life expectancy with this recent purchase that I would hope. This printer doesn't even have a paper guide to hold the paper lengthwise firmly in the tray! Why is that? Very disappointing.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Customer Rating
5
New All in One Printer
on March 16, 2019
Posted by: TH9252Y188
from Belleville, IL
This printer is very stylish looking, stainless steel and black in color. The setup was so unbelievable easy! Just plug in and follow the prompts on the display screen.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Displeased1
from San Jose, Ca.
Verified Purchase:Yes
I ordered this printer 8-5-20. Today is 8-19-20. I still do not have the printer. HP claims 3-8 business days? Perhaps they should rephrase to 3-8 months! Yet another disappointing HP endeavor. I never have issue with products purchased.....but always have issues getting what I paid for, deliveries, complete orders, etc....add 1 more to the HP blows column!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: RSVL
from California
Verified Purchase:Yes
Slower than the HP its replacing, and a lot noisier
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, December 10, 2020
Hi there.
I'm sorry to hear that your printer is yielding prints so slowly and also making more noise that you’d expected. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs and working like it should, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
I can’t tell from your review what type of noise your printer is making or what’s causing it, so for help with that – and in case the slow-printing issue remains – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I'm sorry to hear that your printer is yielding prints so slowly and also making more noise that you’d expected. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs and working like it should, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
I can’t tell from your review what type of noise your printer is making or what’s causing it, so for help with that – and in case the slow-printing issue remains – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: chs231
from USA
Verified Purchase:Yes
A True Piece of Junk--This item was returned due to the fact the cartridge had to be installed and the software to connect it to my computer did not work. I replaced it with the 9025e which worked right out of the box. Pay the money for the upgrade!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: GWL SHORT
from TAMPA,FL
Verified Purchase:Yes
EXPECTED THIS PRINTER TO WORK LIKE THE LAST BUT IT DOES NOT
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Keith, HP Care, October 4, 2021
Hi there.
I’m sorry that you’ve encountered difficulty with your printer. Your review is brief, and although your frustration is clear, I can’t determine what issue you’ve faced or whether you were able to complete the setup and installation process. Nonetheless, I’ll provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and installation, you can access a setup tutorial specific to your printer on our support site. Otherwise, on the same page you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934158
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that you’ve encountered difficulty with your printer. Your review is brief, and although your frustration is clear, I can’t determine what issue you’ve faced or whether you were able to complete the setup and installation process. Nonetheless, I’ll provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and installation, you can access a setup tutorial specific to your printer on our support site. Otherwise, on the same page you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934158
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com