Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Billie24
from Tacoma, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I will be returning this printer as it just has too many issues. When I try to print, it gives me the message "scanner problem, turn printer off, then turn on again". Only one problem; The printer never turned off. I unplugged it and the page printed. The printer is ver noisy and now it sounds like the print cartidge is broke: makes a huge noise.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy HP Care, September 24, 2019
Hey there,
I'm terribly sorry for the troubles you've experienced with scanning. Despite this experience, I assure you we're always committed to providing reliability with our printers, so I hope you'll allow us an opportunity to stand by that going forward.
One thing I encourage you to try before returning the printer is reaching out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We hope to speak with you soon and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
I'm terribly sorry for the troubles you've experienced with scanning. Despite this experience, I assure you we're always committed to providing reliability with our printers, so I hope you'll allow us an opportunity to stand by that going forward.
One thing I encourage you to try before returning the printer is reaching out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We hope to speak with you soon and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Pam Ru
Verified Purchase:Yes
This printer locked up on my after 10 days and won't do anything. Now I have to call tech support and waste an entire half day trying to get help or replacement.
No, I would not recommend this to a friend.
Quality
1
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
It’s very slow.
Written by a customer while visiting hp.com
Posted by: elgracos
Verified Purchase:Yes
Returned it. Too many paper jams.
Will buy a different and better HP model later after paying down some credit.
I did like the features very much ...
like: Duplex 2-sided printing, Copies, Scan, and Fax. top sheet feeder, and WiFi.
like: Duplex 2-sided printing, Copies, Scan, and Fax. top sheet feeder, and WiFi.
It did not have an Ethernet jack. Important
if the wifi is not working.
if the wifi is not working.
Features
5
Performance
1
Response from hp.comBy HP Care, September 24, 2019
Hi there,
I'm incredibly sorry that the printer was jamming so much. This is far from the customer experience that we strive to provide, and I regret that we missed the mark. While it's unfortunate that you had to return the printer, I hope that the process was easy.
I also hope that you'll consider allowing us another opportunity to make things right in the future. We would be grateful for a chance to provide you with the quality experience that you deserve.
Chelsea
HP Care
hp.com/support
I'm incredibly sorry that the printer was jamming so much. This is far from the customer experience that we strive to provide, and I regret that we missed the mark. While it's unfortunate that you had to return the printer, I hope that the process was easy.
I also hope that you'll consider allowing us another opportunity to make things right in the future. We would be grateful for a chance to provide you with the quality experience that you deserve.
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Swabby
Verified Purchase:Yes
I just received this printer last week. Have not used it very much. However, I know that HP printers do not last long before breaking, which leaves me with unopened ink cartridges, which I buy ahead to prevent giving out when in the middle of a printing project. This last HP printer I purchased (9015e) is so cheaply made that I am afraid the paper tray is going to break in half each time I open it. HP should be ashamed to make a product this flimsy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, December 21, 2020
Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-officejet-pro-9010e-all-in-one-printer-series/38023430/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-officejet-pro-9010e-all-in-one-printer-series/38023430/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: adas29
Verified Purchase:Yes
I am impressed with this product. It has really surpassed my expectations. My previous printers(Hp Envy 5640 and Epson).always had WIFI issue, Ink Leakage, bad paper handling etc. Despite of using a WIFI extender, they weren't able to catch the or detect the signal. I used three other devices including my computer but never faced this issue on these devices. I think HP has improved a lot since my last purchase(2015). All I would say is 'keep it up'
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Love our new Hewlett Packard OfficeJet Pro 9015e Printer!
on March 15, 2023
Posted by: Rubaiyat
Verified Purchase:Yes
We recently replaced our aging printer with a Hewlett Packard OfficeJet Pro 9015e. The big difference in the quality of printing is amazing. We researched printers for a month or so before choosing this one.
Quality
5
Written by a customer while visiting hp.com
Customer Rating
4
Not like the old printers I helped build in the early 2000s
on July 4, 2023
Posted by: becuyler
Verified Purchase:Yes
Not great but ok
Written by a customer while visiting hp.com