Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Customer Rating
1
Does not connect to internet only worked for 2 wee
on October 4, 2021
Posted by: 12345768
Verified Purchase:Yes
Does not connect to internet only worked for 2 weeKs
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, October 5, 2021
Hi there.
I’m sorry that your printer has not connected to the internet like it should, and that it stopped working after two weeks. Your review is brief, but your predicament and disappointment are clear – and wholly understandable – so I’ll direct you to a resource and some information that I hope will provide what you need to remedy the situation.
I can’t tell from your review why the printer has not connected wirelessly or why it stopped working. I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that your printer has not connected to the internet like it should, and that it stopped working after two weeks. Your review is brief, but your predicament and disappointment are clear – and wholly understandable – so I’ll direct you to a resource and some information that I hope will provide what you need to remedy the situation.
I can’t tell from your review why the printer has not connected wirelessly or why it stopped working. I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
1
HP; Miss Quotation, Wronged Advertising,DoNot Meet
on November 8, 2021
Posted by: BUKHARI
Verified Purchase:Yes
My; Feedback may not be Valued, I truly did not Get a Working Printer.
Response from hp.comBy Keith, HP Care, November 9, 2021
Hi there.
I’m sorry to learn that you’ve encountered difficulty with your printer purchase. Your review is brief, and I can’t tell exactly what’s happened since you received the device, but it appears that you got a unit that did not work. Regardless, I’ll provide a resource and some information I hope will help you resolve whatever situation is at hand.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to learn that you’ve encountered difficulty with your printer purchase. Your review is brief, and I can’t tell exactly what’s happened since you received the device, but it appears that you got a unit that did not work. Regardless, I’ll provide a resource and some information I hope will help you resolve whatever situation is at hand.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Zbec
Verified Purchase:Yes
Excellent printer that was easy to set up with help from HP support. It was time consuming but well worth it to be able to print from another state, have the capability to fax, print 2 sided pages and print from computer and phone. This is a much nicer printer than I would ever buy, but spending the extra money gave much more quality. The HP support is excellent and I love the automatic ink. In the past I would run out of ink right in the middle of a project in the evening and
had to wait until morning to go to store to get it.
had to wait until morning to go to store to get it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Billjs
from Los Angeles
Verified Purchase:Yes
I cannot rate this printer because it failed the moment I set it up by telling me there was a paper jam before I ever placed paper in the tray. This was the 2nd HP printer in 3 weeks I had to return soon after turning it on due to a failure.
Written by a customer while visiting hp.com
Posted by: ErrollB
Verified Purchase:Yes
Easy to set up and it works well
Written by a customer while visiting hp.com
Posted by: frogmom
from Florida
Verified Purchase:Yes
So far so good. I love that I can receive faxes without a landline. The print is clear. Photos don't print very well as they are too smudgy. Otherwise, I'm really enjoying my new printer. My last HP worked great for 9 years with no problem. Out of nowhere, the printhead had problems. Same with my previous HP printer.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Great bang for the buck. Easy to set up and use. The power cord is absurdly short. Who can possibly use a cord that diminutive? It might cost and extra dime to add two feet to it.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Nokomis, FL
Verified Purchase:Yes
HP is excellent! New Printer 9015E Much easier to set up than prior HP from 10 years ago. Printing is excellent , very Happy with New Printer
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com