I ordered this printer because my scanner was not working on my old HP printer. The day before I received this printer my old printer started scanning again. I do not need this printer and would like to return it. I have not opened the box and it is still sealed. What do I have to do the return it?
It's okay. The software is very ho-hum. Some simple changes would make it great.
on September 27, 2022
Posted by: ChuckGG
from Gaithersburg, Maryland USA
Verified Purchase:Yes
The printer is fine. It is a replacement for my aging 8740 that finally ceased to work. Mechanically, I really have no problems with this unit. I was disappointed when I paid extra for the 2nd tray to discover that it did not hold the same quantity as the main tray and that in order to keep Legal size paper, the tray sticks out beyond the unit, looking rather clunky, implying this is done only on occasion. It's a step down from the 8740.
Additionally, the software is the usually clunky HP stuff. No great shakes there. It seems obvious to me that we should be able to program "shortcuts" to do things we do all the time. For example, for me to scan a two-sided document from the printer itself to a network location (which, of course, is the way I want to do it), I have to drill down 2 or 3 menus to set the thing for 2-sided. What should happen is that I insert the document, hit the "2-sided scan to network location" button (if one existed) and walk away. But, no, I have to fiddle around with the screens. Even the main SCAN button is just off the screen so yet another step.
As I said, the hardware and Instant-Ink all work fine. The software is very, very long in the tooth. Would I buy this again? Probably not. I would have spent more for a direct 8740 replacement but HP was "out of stock." This works and the print quality is good, but is isn't the professional image that is the 5 year old 8740.
Tis is my second HP printer, and i love it. Not only does this model do what i need for it to do (I am not a real demanding individua and my needs are not that many), but the unique feature about the HP printers in my life have included the Instant Ink feature. I never run out of ink, and i am currently fonsidering the paper rreplacement feature as presented by HP. I am totally sold on this product. Thanks to HP Corporation for user-friendly products.