Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Jimmy P
from Newton Centre ma
Verified Purchase:Yes
[This review was collected as part of a promotion.] The HP9015 has all the features I need in the HP support is just terrific.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: HP Office Jet Pro 9015e
from Boise, Idaho
Verified Purchase:Yes
Three printers later and not one of them works correctly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Scoobyelle
from Bradenton, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] After six years of homeschooling with my original HP 8610 printer, I finally upgraded to this model. While I can truely say that I was satisfied with my former printer, I am totally in love with printer. In addition to being eligible for the HP Instant Ink program and never having to worry about running out of ink and being able to print anything and everything in color, this printer has a feeder that will scan two sided documents saving me so much time when copying documents and worksheet pages. It also has two paper trays allowing me to keep regular paper in one tray while I use the second tray for any specialty paper that I might be using for a project. For a homeschool moma with her own business, this was just what I needed!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jessie Texas
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I print a ton of schoolwork and pictures for t-shirt transfer. I’m really putting this printer to the test and so far it is keeping up with me! We have made it through our first box of paper and moving on to the next!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Joe E
from Snow Hill NC
Verified Purchase:Yes
The 9015e will not scan to HP P.C. Pavilion 23 with USB chord. HP wants scan to be done with Wi-Fi to make inkjet income stream.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Garibaldi2021
from Las Cruces, New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have recently replaced after 7 years use an older HP all in one printer with this newer, quieter, faster and more efficiently operating all in one printer. And it is significantly smaller taking up a much smaller footprint in my home.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
Printer head needs replacement and cannot get onli
on September 7, 2021
Posted by: Hopeless in Charlotte
from Charlotte
Verified Purchase:Yes
I have had it for two weeks now and still does not work—very disappointed
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, September 8, 2021
Hi there.
I’m sorry to hear that your printer has not worked since you got it two weeks ago. I can easily understand why a faulty printhead on a new device would be a tremendous disappointment. I can’t tell for sure from your review, but it also seems like you’ve not been able to get the support you need. I want to help you remedy the situation, so I’ll provide a resource and some information aimed at making that happen.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not worked since you got it two weeks ago. I can easily understand why a faulty printhead on a new device would be a tremendous disappointment. I can’t tell for sure from your review, but it also seems like you’ve not been able to get the support you need. I want to help you remedy the situation, so I’ll provide a resource and some information aimed at making that happen.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Frustrated 2021
from Oakland, CA
Verified Purchase:Yes
I purchase this printer and it stopped working after two days. I am speechless and frustrated; how it keeps continuously trying to update drivers and will not shut down or return to printer functions. I do not recommend this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, September 30, 2021
Hi there.
I’m sorry that your printer has become mired in a process of attempting to update software that renders it inoperative. It’s no surprise that you’re so frustrated, considering this occurred after only two days of ownership. I want to help you remedy this problem, so I’ll direct you to a resource and some information I hope will accomplish that.
I can’t tell from your review why the printer has performed this way, so I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that your printer has become mired in a process of attempting to update software that renders it inoperative. It’s no surprise that you’re so frustrated, considering this occurred after only two days of ownership. I want to help you remedy this problem, so I’ll direct you to a resource and some information I hope will accomplish that.
I can’t tell from your review why the printer has performed this way, so I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com