Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Rahim
from Fort Wayne, IN
Verified Purchase:Yes
Great Priner
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Edward59
from Cartersville GA
Verified Purchase:Yes
It was pretty easy to setup, didn’t need much help from online help
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: DennisCG
Verified Purchase:Yes
I actually liked the printer I had when I purchased this one.
Written by a customer while visiting hp.com
Posted by: Debers
from Coeur d'Alene, Idaho
Verified Purchase:Yes
I have had Instant Ink for years and love it! When I was having trouble with my last printer, I called Instant Ink support and found out I needed a new printer. She sold me a new printer on the phone, there is no way I could have bought a printer for that low of a price and I was given 9 months of free Instant Ink. I love the service!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Saabaero
from Maryland
Verified Purchase:Yes
Extremely well priced for the features of printing, scanning, copying and faxing.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Terrible got a new print and the blue cartridge won’t align. Hopefully they will send another one quick. My next print will definitely not be a HP. This is my 3rd one in three years. Not reliable and they break down. Not made to last
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: A Mae
from Orange, CA
Verified Purchase:Yes
Not happy at all with printer received. Was told it was comparable to the one we owned.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Memee
from Oklahoma
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this because my other HP printer finally bit the dust and I must say I’m very disappointed in this printer
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, February 26, 2021
Hi there.
I’m sorry to learn that your printer’s noise level is so high and that you’re generally disappointed with it. I can’t tell from your review what other issues you’ve encountered besides noise, but I’ll offer some resources that I hope will help you get the most from it and also mitigate the noise.
First, for help solving problems or to learn more about your printer and all its features, on our support site you can find user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-officejet-pro-9020e-all-in-one-printer-series/38023431/model/37934158
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
For specific input on the noise level, or if you need further assistance with anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer’s noise level is so high and that you’re generally disappointed with it. I can’t tell from your review what other issues you’ve encountered besides noise, but I’ll offer some resources that I hope will help you get the most from it and also mitigate the noise.
First, for help solving problems or to learn more about your printer and all its features, on our support site you can find user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-officejet-pro-9020e-all-in-one-printer-series/38023431/model/37934158
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
For specific input on the noise level, or if you need further assistance with anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com