Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: AAlbina
from NH, USA
Verified Purchase:Yes
Upgraded from an 8000 series. This machine meets my needs.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Sticks and Stones
from Savannah, GA
Verified Purchase:Yes
Overall, I'm not very happy with this printer. It is too big and bulky, sounds like something is breaking inside every time it prints, print quality looks dim and muted, and the ink cartridges are very difficult to install.
No, I would not recommend this to a friend.
Value
3
Quality
3
Written by a customer while visiting hp.com
Posted by: senior plus
Verified Purchase:Yes
a couple of my friends and my son, coming to you about HP product. My son hoping to be able to get a HP computer from you direct, because of the experience I had. Which I had the best service and tech support knowledge of the product . Thank you HR you hire the best of the best which makes for a wonderful experience
Written by a customer while visiting hp.com
Posted by: Need Human Help
Verified Purchase:Yes
The printer works well but it automatically prints 2-sided and I can't turn it off. I've tried forums and other online resources but can't find an answer that helps me. I also can't find a way to talk with a human at HP to discuss the problem and their "chat" feature just kept telling me how to do 2-sided copying!
Written by a customer while visiting hp.com
Posted by: AGRANBY
from U.S.A.
Verified Purchase:Yes
Received the 1st printer and it doesn't recognize the HP cartridges sent with the printer. Sent back and they are refunding. I wish they could just send out a new one right away without having to process a return and ordering a new one!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: HSD USA
from Fort Lauderdale, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this printer about a month ago and have been very satisfied with both the quality and speed of the printer.
I would recommend this to a friend!
Features
1
Performance
1
Response from hp.comBy HP Care, September 24, 2019
Hi there,
I'm so glad to hear that you're happy with the printer and its performance! This is exactly the experience we strive for with our customers, so it's great to know that we did.
If there's anything you need down the road, please don't ever hesitate to reach out to us for support. We're always more than happy to help, so you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so glad to hear that you're happy with the printer and its performance! This is exactly the experience we strive for with our customers, so it's great to know that we did.
If there's anything you need down the road, please don't ever hesitate to reach out to us for support. We're always more than happy to help, so you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: VickiLaw
from Pennsylvania
Verified Purchase:Yes
It takes FOREVER to print out a single page. Not pleased.
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Keith, HP Care, December 14, 2020
Hi, Vicki.
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: ws13
from SC
Verified Purchase:Yes
The quality of the unit does not justify the price.
No, I would not recommend this to a friend.
Features
4
Performance
4
Written by a customer while visiting hp.com